13. Feedback and reminders

  1. Richard Grol,
  2. Michel Wensing,
  3. Martin Eccles and
  4. David Davis
  1. Trudy Weijden van der1,
  2. Michel Wensing2,
  3. Martin Eccles3 and
  4. Richard Grol2

Published Online: 28 JUN 2013

DOI: 10.1002/9781118525975.ch13

Improving Patient Care: The Implementation of Change in Health Care, Second Edition

Improving Patient Care: The Implementation of Change in Health Care, Second Edition

How to Cite

Weijden, T., Wensing, M., Eccles, M. and Grol, R. (2013) Feedback and reminders, in Improving Patient Care: The Implementation of Change in Health Care, Second Edition (eds R. Grol, M. Wensing, M. Eccles and D. Davis), John Wiley & Sons, Ltd, Oxford, UK. doi: 10.1002/9781118525975.ch13

Author Information

  1. 1

    Department of General Practice, University of Maastricht, Maastricht, the Netherlands

  2. 2

    Department IQ healthcare, UMC St Radboud, Nijmegen, the Netherlands

  3. 3

    Centre for Health Services Research, School of Population and Health Sciences, University of Newcastle upon Tyne, Newcastle upon Tyne, UK

Publication History

  1. Published Online: 28 JUN 2013
  2. Published Print: 20 MAY 2013

ISBN Information

Print ISBN: 9780470673386

Online ISBN: 9781118525975

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Keywords:

  • feedback;
  • patient care;
  • reminders

Summary

In this chapter, feedback refers to providing information about performance to professionals, practices, or institutions, for the purpose of increasing the clinician's insight into their own behavior and improving it when necessary. The term reminder refers to information (whether verbal, on paper, or on a computer screen) that has been designed to remind a professional of a specific recommendation for good care and to let him/her take action at that specific moment. The chapter provides insight into the range of options for feedback and reminder strategies for implementing changes in patient care. It first elaborates the definitions of feedback and reminders, and then presents the current state of knowledge about the effectiveness of feedback and reminders. Some examples are presented to illustrate the literature.