4. Planning and organizing the change process

  1. Richard Grol,
  2. Michel Wensing,
  3. Martin Eccles and
  4. David Davis
  1. Richard Grol,
  2. Mariëlle Ouwens and
  3. Hub Wollersheim

Published Online: 28 JUN 2013

DOI: 10.1002/9781118525975.ch4

Improving Patient Care: The Implementation of Change in Health Care, Second Edition

Improving Patient Care: The Implementation of Change in Health Care, Second Edition

How to Cite

Grol, R., Ouwens, M. and Wollersheim, H. (2013) Planning and organizing the change process, in Improving Patient Care: The Implementation of Change in Health Care, Second Edition (eds R. Grol, M. Wensing, M. Eccles and D. Davis), John Wiley & Sons, Ltd, Oxford, UK. doi: 10.1002/9781118525975.ch4

Author Information

  1. Department IQ healthcare, UMC St Radboud, Nijmegen, the Netherlands

Publication History

  1. Published Online: 28 JUN 2013
  2. Published Print: 20 MAY 2013

ISBN Information

Print ISBN: 9780470673386

Online ISBN: 9781118525975

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Keywords:

  • change process;
  • healthcare professionals;
  • medical leadership;
  • organizational culture

Summary

Adequate planning and preparation of implementation activities are often preconditions for successful introduction of new procedures and changes in the practice of healthcare. This chapter discusses a smaller, discrete number of aspects of organizational culture that could be connected with an effective implementation of new procedures. While some individuals consider culture as a characteristic of organizations, others consider it as the essential nature of an organization. In the latter sense, culture not only concerns observable characteristics but also the implicit knowledge and attitudes of the healthcare professionals. At the very least, the last characteristic makes it difficult to quantify and measure “culture”. The chapter outlines key competencies in the area of medical leadership, emphasizing its influence on improvement processes.