13. Evidence-Based Support for Work-related Trauma: The Royal Mail Group Experience

  1. Rick Hughes2,
  2. Andrew Kinder3 and
  3. Cary L. Cooper4
  1. Jo Rick,
  2. Andrew Kinder3 and
  3. Steven Boorman1

Published Online: 9 APR 2012

DOI: 10.1002/9781119943242.ch13

International Handbook of Workplace Trauma Support

International Handbook of Workplace Trauma Support

How to Cite

Rick, J., Kinder, A. and Boorman, S. (2012) Evidence-Based Support for Work-related Trauma: The Royal Mail Group Experience, in International Handbook of Workplace Trauma Support (eds R. Hughes, A. Kinder and C. L. Cooper), Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781119943242.ch13

Editor Information

  1. 2

    University of Strathclyde, Glasgow, UK

  2. 3

    Division of the British Association for Counselling and Psychotherapy (BACP), UK

  3. 4

    Lancaster University Management School, UK

Author Information

  1. 1

    University of Birmingham, UK

  2. 3

    Division of the British Association for Counselling and Psychotherapy (BACP), UK

Publication History

  1. Published Online: 9 APR 2012
  2. Published Print: 13 APR 2012

ISBN Information

Print ISBN: 9780470974131

Online ISBN: 9781119943242

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Keywords:

  • evidence-based support, RMG experience;
  • RMG, to trauma management;
  • Royal Mail Approach to trauma management;
  • Support Post Trauma (SPoT);
  • crisis management and defusing;
  • RMG study;
  • OH reporting structures;
  • satisfaction with support

Summary

This chapter contains sections titled:

  • Introduction

  • The Royal Mail Approach to Trauma Management: A Brief History

  • Current Trauma Management Services at RMG: Support Post Trauma (SPoT)

  • The RMG Study

  • Study Design

  • Research Findings

  • Satisfaction with Support

  • The Impact of Support on Symptoms and Absence

  • “Good” Support: What Is Effective and Safe?

  • Implications for Practice

  • References