9. User Empowerment in Workspace Change

  1. Professor Edward Finch
  1. Jacqueline C. Vischer

Published Online: 16 FEB 2012

DOI: 10.1002/9781119967316.ch9

Facilities Change Management

Facilities Change Management

How to Cite

Vischer, J. C. (2011) User Empowerment in Workspace Change, in Facilities Change Management (ed E. Finch), Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781119967316.ch9

Editor Information

  1. School of the Built Environment, University of Salford, UK

Author Information

  1. School of Industrial Design, University of Montreal, Canada

Publication History

  1. Published Online: 16 FEB 2012
  2. Published Print: 16 DEC 2011

ISBN Information

Print ISBN: 9781405153461

Online ISBN: 9781119967316



  • Workspace;
  • Space planning;
  • Users' needs;
  • Empowerment;
  • Transformation


Facilities management is often seen as the instrument of change in organisations. However, this relatively new profession is itself undergoing a revolution, with the emergence of participative involvement of building users in change management decisions. This chapter outlines a user-centric approach to building operations and management in which the identifying, managing and sharing of building-related information are key. As more information is shared with users, so employees have the potential to become more empowered to make decisions about their own workspace. The chapter describes how users resist change, and how the negative energy of resistance can be transformed into a positive force. Empowering building occupants leads to positive attitudes that generate a constructive and creative space planning process. This helps facilities managers achieve the objective of providing workspace that both meets users' needs and is a tool for getting work done.