2. Service Users: Experiences of Risk and Risk Management

  1. Richard Whittington1 and
  2. Caroline Logan2
  1. Kay Sheldon

Published Online: 16 MAR 2011

DOI: 10.1002/9781119991175.ch2

Self-Harm and Violence: Towards Best Practice in Managing Risk in Mental Health Services

Self-Harm and Violence: Towards Best Practice in Managing Risk in Mental Health Services

How to Cite

Sheldon, K. (2011) Service Users: Experiences of Risk and Risk Management, in Self-Harm and Violence: Towards Best Practice in Managing Risk in Mental Health Services (eds R. Whittington and C. Logan), John Wiley & Sons, Ltd, Chichester, UK. doi: 10.1002/9781119991175.ch2

Editor Information

  1. 1

    University of Liverpool, UK

  2. 2

    University of Manchester, UK

Publication History

  1. Published Online: 16 MAR 2011
  2. Published Print: 25 MAR 2011

ISBN Information

Print ISBN: 9780470746073

Online ISBN: 9781119991175

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Keywords:

  • service users and their actual experience - experiences of risk and risk management;
  • experiencing risk first-hand - feelings of being subject to risk management, in mental health care;
  • risk management approach, with service user experiences central - in optimizing risk management;
  • the value of direct experience - how it felt and what it did to us and for us;
  • ‘risk’ and mental health care - a permanent fixture, the actual word and its effect on service users;
  • service users, toleration of excruciating side-effects - of antipsychotic medication;
  • Mental Health Act Commissioner's role and personal experience - a voice for service users, better and more humane experience for service users;
  • establishment of a Service User Reference Panel (SURP) - experiences, good, bad and indifferent;
  • service user value, and risk management process - human rights, and manner of progressing;
  • working together - through meaningful involvement and direct experience

Summary

This chapter contains sections titled:

  • Introduction

  • Experiences and Views

  • Six Questions

  • Getting Involved: A Personal Perspective

  • Rights as Human Beings

  • Information as Evidence

  • What Needs to Change?

  • A Future: Light at the End of the Tunnel

  • Call for Change: A Manifesto

  • Acknowledgements

  • References