Chapter 11. Trust in e-Commerce

  1. Professor Chimay J. Anumba PhD, DSc Professor Head Chartered/Professional Engineer founding Director Honorary Doctorate2 and
  2. Dr Kirti Ruikar Bachelor of Architecture, MSc, EngD (Doctor of Engineering) Lecturer architect Associate Editor3
  1. Dr Zhaomin Ren Senior Lecturer design engineer chief engineer project manager key researcher senior consultant1 and
  2. Dr Tarek M. Hassan Senior Lecturer Director leader partner expert evaluator expert reviewer3

Published Online: 30 JAN 2009

DOI: 10.1002/9781444302462.ch11

e-Business in Construction

e-Business in Construction

How to Cite

Ren, Z. and Hassan, T. M. (2008) Trust in e-Commerce, in e-Business in Construction (eds C. J. Anumba and K. Ruikar), Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444302462.ch11

Editor Information

  1. 2

    Department of Architectural Engineering, The Pennsylvania State University, USA

  2. 3

    Department of Civil and Building Engineering at Loughborough University, UK

Author Information

  1. 1

    School of Technology of Glamorgan University, UK

  2. 3

    Department of Civil and Building Engineering at Loughborough University, UK

Publication History

  1. Published Online: 30 JAN 2009
  2. Published Print: 18 JUN 2008

ISBN Information

Print ISBN: 9781405182348

Online ISBN: 9781444302462



  • trust in e-commerce;
  • trust and trust building;
  • trust building in e-commerce;
  • trust building issues in e-commerce lifecycle;
  • B2C e-markets and online contracting process;
  • Partner finding, data searching and service and contract negotiation;
  • Business-to-Customer (B2C) e-markets like eBay;
  • key factors for trust building in e-commerce


This chapter contains sections titled:

  • Introduction

  • Trust and trust building

  • Trust building in e-commerce

  • Conclusions

  • References