Chapter 12. Quality and Risk Management in Primary Care Settings

  1. Lesley Coles BA, RN, DN, RM, RHV, RNT, Cert Ed2 and
  2. Elizabeth Porter BA, MPhil, PGCEA, RN, RM, RHV, PT Programme Leader for MSc/BSc (Hons)3
  1. Linda Childs BSc, PGDipNEd, MSc, RGN, DNCert, RHV, SCPT, NP, RNT. Fellow HEA Lecturer

Published Online: 29 JAN 2009

DOI: 10.1002/9781444302578.ch12

Public Health Skills: A Practical Guide for Nurses and Public Health Practitioners

Public Health Skills: A Practical Guide for Nurses and Public Health Practitioners

How to Cite

Childs, L. (2008) Quality and Risk Management in Primary Care Settings, in Public Health Skills: A Practical Guide for Nurses and Public Health Practitioners (eds L. Coles and E. Porter), Blackwell Publishing Ltd., Oxford, UK. doi: 10.1002/9781444302578.ch12

Editor Information

  1. 2

    Deputy Award Leader Pre Qualifying Nursing Programme, University of Southampton, UK

  2. 3

    Public Health Practice, University of Southampton, UK

Author Information

  1. School of Nursing and Midwifery, University of Southampton, UK

Publication History

  1. Published Online: 29 JAN 2009
  2. Published Print: 28 MAR 2008

ISBN Information

Print ISBN: 9781405155199

Online ISBN: 9781444302578

SEARCH

Keywords:

  • public health skills - quality frameworks and risk management;
  • managing self, people and resources ethically;
  • quality frameworks and risk management in primary care settings;
  • risk management - part of drive to improve quality in NHS;
  • primary care trusts (PCTs);
  • patient group directions (PGDs);
  • national prescribing centre (NPC);
  • nursing and midwifery council code of professional conduct (NMC);
  • risk management systems and risk identified within organization;
  • NPSA's seven steps to patient safety and national service frameworks (NSFs)

Summary

This chapter contains sections titled:

  • Introduction

  • Development of New Roles for Nurses

  • Introducing Prescribing for Nurses

  • Prescribing and Meeting the Health Needs of the Population

  • Risk and Risk Management in Primary Care Settings

  • Development of Risk Management Strategies

  • The NPSA's Seven Steps to Patient Safety

  • Errors Involving the Use of Medicines

  • Patient Feedback and Complaints

  • Integrated Care Pathways

  • National Service Frameworks

  • Clinical Governance

  • Conclusion

  • References