Chapter 4. A Model Performance Management Process

  1. Elaine D. Pulakos

Published Online: 7 APR 2009

DOI: 10.1002/9781444308747.ch4

Performance Management: A New Approach for Driving Business Results

Performance Management: A New Approach for Driving Business Results

How to Cite

Pulakos, E. D. (2009) A Model Performance Management Process, in Performance Management: A New Approach for Driving Business Results, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444308747.ch4

Publication History

  1. Published Online: 7 APR 2009
  2. Published Print: 3 APR 2009

Book Series:

  1. Talent Management Essentials

Book Series Editors:

  1. Steven G. Rogelberg Ph.D

Series Editor Information

  1. University of North Carolina – Charlotte, USA

ISBN Information

Print ISBN: 9781405177627

Online ISBN: 9781444308747



  • model performance management process;
  • performance management processes - varying from organization to organization;
  • performance management used for decision-making - targeted to individuals, not teams;
  • most relevant for non-executives;
  • performance management approach – helping to identify employees who are performing below standards;
  • competency model for technology development organization;
  • leaders setting organization, division, and department goals;
  • best practices and realities - cascading goals;
  • collecting employee input - useful strategy to enhance ownership and acceptance of performance management process


This chapter contains sections titled:

  • Step 1. Leaders Set Organization, Division, and Department Goals

  • Step 2. Managers and Employees Set Objectives and Discuss Behavioral Expectations

  • Step 3. Managers and Employees Hold Ongoing Performance Discussions

  • Step 4. Employees Provide Input on Own Perceptions of Performance

  • Step 5. Knowledgeable Rating Sources Provide Input on Employee Performance

  • Step 6. Managers Rate Performance

  • Step 7. Managers and Employees Hold Formal Review Sessions

  • Step 8. HR Decisions are Made – Pay, Promotion, Termination

  • Practical Training Exercises