Chapter 8. Developing Behavioral Performance Standards

  1. Elaine D. Pulakos

Published Online: 7 APR 2009

DOI: 10.1002/9781444308747.ch8

Performance Management: A New Approach for Driving Business Results

Performance Management: A New Approach for Driving Business Results

How to Cite

Pulakos, E. D. (2009) Developing Behavioral Performance Standards, in Performance Management: A New Approach for Driving Business Results, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444308747.ch8

Publication History

  1. Published Online: 7 APR 2009
  2. Published Print: 3 APR 2009

Book Series:

  1. Talent Management Essentials

Book Series Editors:

  1. Steven G. Rogelberg Ph.D

Series Editor Information

  1. University of North Carolina – Charlotte, USA

ISBN Information

Print ISBN: 9781405177627

Online ISBN: 9781444308747

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Keywords:

  • developing behavioral performance standards;
  • fewer competencies - can be better;
  • lower level competencies for “communicating with others” competency;
  • how customized should performance standards be;
  • different options for competency customization;
  • a good idea for writing effectiveness standards;
  • five-point and seven-point scales - defined rating points;
  • complexity differences defining experience levels;
  • performance standards for manager level - planning work competency

Summary

This chapter contains sections titled:

  • How Many Competencies?

  • How Customized Should Performance Standards Be?

  • An Efficient Approach to Developing Competencies and Performance Standards

  • Weighting Competencies

  • The Bottom Line