Chapter 6. The Skills of Listening-Centered Communication

  1. Andrew D. Wolvin Professor
  1. Judi Brownell Professor Dean president

Published Online: 3 FEB 2010

DOI: 10.1002/9781444314908.ch6

Listening and Human Communication in the 21st Century

Listening and Human Communication in the 21st Century

How to Cite

Brownell, J. (2010) The Skills of Listening-Centered Communication, in Listening and Human Communication in the 21st Century (ed A. D. Wolvin), Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444314908.ch6

Editor Information

  1. University of Maryland, College Park, USA

Author Information

  1. Cornell University, USA

Publication History

  1. Published Online: 3 FEB 2010
  2. Published Print: 19 FEB 2010

ISBN Information

Print ISBN: 9781405181655

Online ISBN: 9781444314908



  • skills of listening-centered communication;
  • listening, as the central focus - for individuals, to become effective communicators;
  • Brownell's HURIER model - aid to developing effective listening skills;
  • listening-centered communication;
  • applying symbolic lens to human communication - showing how central listening is;
  • communicative activity - becoming listener-defined;
  • ignoring nonverbal cues - without hope of, coordinating actions or achieving goals;
  • listening-centered communication - listening, as primary process influencing communication outcome;
  • teaching listening-centered communication, from a behavioral approach;
  • HURIER Listening Model - and situational demands


This chapter contains sections titled:

  • Listening-Centered Communication

  • A Skills-Based Model of Listening-Centered Communication

  • Translating Cognitive Processes to Observable Skills: Educators Bridge the Gap

  • Listening-centered Communication: Challenges of a Skills Approach

  • Looking to the Future: What We Know, What We Need to Know

  • References and related reading