Chapter 8. Listening Practices: Are we Getting any Better?

  1. Andrew D. Wolvin Professor
  1. Sheila C. Bentley consultant adjunct faculty1,2

Published Online: 3 FEB 2010

DOI: 10.1002/9781444314908.ch8

Listening and Human Communication in the 21st Century

Listening and Human Communication in the 21st Century

How to Cite

Bentley, S. C. (2010) Listening Practices: Are we Getting any Better?, in Listening and Human Communication in the 21st Century (ed A. D. Wolvin), Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444314908.ch8

Editor Information

  1. University of Maryland, College Park, USA

Author Information

  1. 1

    University of Memphis, USA

  2. 2

    Arizona State University, USA

Publication History

  1. Published Online: 3 FEB 2010
  2. Published Print: 19 FEB 2010

ISBN Information

Print ISBN: 9781405181655

Online ISBN: 9781444314908

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Keywords:

  • listening practices - are we getting any better;
  • businesses towards performance improvement approach - listening skills and listening performance;
  • determining measurable gains made - in listening effectiveness in business world;
  • ASTD Annual Convention, (American Society for Training and Development);
  • linking learning to business strategy of organization;
  • performance consulting;
  • tying performance to business goals;
  • listening improvement process model;
  • measuring individual listening performance;
  • listening behaviors - varying from business to business and situation to situation

Summary

This chapter contains sections titled:

  • Tying Performance to Business Goals

  • Identifying Desired Outcomes and Related Behaviors

  • Listening Improvement Process Model

  • Identifying and Measuring Listening Behaviors

  • Measuring Individual Listening Performance

  • Conclusions

  • References