Chapter 9. Engagement and Working Collaboratively with Service Users

  1. Dr Neil Harris BSc (Hons), RNM, RGN, PSI Diploma, PhD, Consultant Nurse Lecturer3,
  2. Dr John Baker MPhil, MSc, BNurs (Hons), RMN, CPN, PhD, postgraduate Lecturer3 and
  3. Professor Richard Gray PhD, MSc, BSc (Hons), RN, Dip HE, DLSHTM, FEANS Professor4
  1. Jacquie White Lecturer nurse1 and
  2. Stuart Wix MA in Criminology Nurse Consultant team leader honorary lecturer2

Published Online: 27 OCT 2009

DOI: 10.1002/9781444316155.ch9

Medicines Management in Mental Health Care

Medicines Management in Mental Health Care

How to Cite

White, J. and Wix, S. (2009) Engagement and Working Collaboratively with Service Users, in Medicines Management in Mental Health Care (eds N. Harris, J. Baker and R. Gray), Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444316155.ch9

Editor Information

  1. 3

    University of Manchester, UK

  2. 4

    University of East Anglia, Norwich, UK

Author Information

  1. 1

    University of Hull, UK

  2. 2

    Birmingham University, UK

Publication History

  1. Published Online: 27 OCT 2009
  2. Published Print: 15 MAY 2009

ISBN Information

Print ISBN: 9781405132893

Online ISBN: 9781444316155



  • engagement and working collaboratively with service users;
  • engagement and collaboration - principles underpinning medicines management process;
  • building mutual understanding, confidence and hope for future;
  • core skills for developing engagement;
  • interpersonal approach supplemented with structured, goal-directed intervention;
  • flexibility and pragmatism;
  • good relationships - across primary and secondary care interface;
  • active collaborative relationship - key aim in medicines management;
  • self-awareness - conscious decisions about choice of verbal/non-verbal communication;
  • informed choice and medicines management


This chapter contains sections titled:

  • Introduction

  • Why is engagement necessary?

  • Core skills for developing engagement

  • Flexibility and pragmatism

  • Involving family and friends

  • Collaboration

  • Self-awareness

  • Informed choice and medicines management

  • Informed consent

  • Conclusion

  • References