Chapter 10. What Does This Mean for Patients?

  1. Janet Snoddon MSc, BA, SRN, SCM, DN Deputy Director

Published Online: 14 JAN 2010

DOI: 10.1002/9781444319866.ch10

Case Management of Long-Term Conditions: Principles and Practice for Nurses

Case Management of Long-Term Conditions: Principles and Practice for Nurses

How to Cite

Snoddon, J. (2010) What Does This Mean for Patients?, in Case Management of Long-Term Conditions: Principles and Practice for Nurses, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444319866.ch10

Author Information

  1. Corporate Performance & Standards, NHS Sefton, UK

Publication History

  1. Published Online: 14 JAN 2010
  2. Published Print: 12 MAR 2010

ISBN Information

Print ISBN: 9781405180054

Online ISBN: 9781444319866

SEARCH

Keywords:

  • system of case management for long-term conditions and improving patient outcomes;
  • potential benefits for National Health Service (NHS) and social care services;
  • reported outcomes from management of long-term conditions;
  • reviews of case management by King's Fund;
  • health improvement and education and empowerment - positive steps in health policy;
  • ‘Creating patient-led NHS’;
  • services provided with culture based on concepts of dignity and respect;
  • Healthcare Commission (HCC) and Commission for Social Care Inspection (CSCI) - in Care Quality Commission (CQC);
  • partnerships with patients and carers - key aim assessing health care quality;
  • Public Service Agreement (PSA) targets

Summary

This chapter contains sections titled:

  • Introduction

  • Government expectations

  • What do patients want from care?

  • Reported outcomes from management of long-term conditions

  • Modernisation to enable outcomes for users of services

  • Do patients really see improvement?

  • Understanding the patient experience, how we find out?

  • Public Service Agreement targets

  • Other assessments of user/patient experiences

  • Patient-centred care

  • Allowing patients to tell their tale

  • Outcomes of care and patient experience

  • Experience in case management

  • Partnerships with patients: impact on experience

  • Quality for patients

  • Impact of the provision of information on patients' views and outcomes

  • Conclusions

  • References