Chapter 4. Outcomes for Patients – Managing Complex Care

  1. Janet Snoddon MSc, BA, SRN, SCM, DN Deputy Director

Published Online: 14 JAN 2010

DOI: 10.1002/9781444319866.ch4

Case Management of Long-Term Conditions: Principles and Practice for Nurses

Case Management of Long-Term Conditions: Principles and Practice for Nurses

How to Cite

Snoddon, J. (2010) Outcomes for Patients – Managing Complex Care, in Case Management of Long-Term Conditions: Principles and Practice for Nurses, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444319866.ch4

Author Information

  1. Corporate Performance & Standards, NHS Sefton, UK

Publication History

  1. Published Online: 14 JAN 2010
  2. Published Print: 12 MAR 2010

ISBN Information

Print ISBN: 9781405180054

Online ISBN: 9781444319866

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Keywords:

  • patient outcomes – managing complex care;
  • three specific competency sets;
  • leading complex care co-ordination;
  • informed consent, a professional requirement;
  • information sharing process and effective monitoring of care delivery;
  • Competency B2 and Competency B3 - for maintaining independence within homes;
  • effective communication and robust record-keeping;
  • Competency B5 - supporting personalisation of individuals' needs and preferences;
  • Competency domain G and high intensity users;
  • interagency and partnership working

Summary

This chapter contains sections titled:

  • Introduction

  • The areas of competence and deliverables for patients: Leading

  • complex care co-ordination

  • Identifying high-risk patients, promoting health and preventing ill health

  • Interagency and partnership working

  • Conclusion

  • References