Chapter 2. Key Drivers of FM

  1. Jane M. Wiggins

Published Online: 9 JUN 2010

DOI: 10.1002/9781444320466.ch2

Facilities Manager's Desk Reference

Facilities Manager's Desk Reference

How to Cite

Wiggins, J. M. (2010) Key Drivers of FM, in Facilities Manager's Desk Reference, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444320466.ch2

Publication History

  1. Published Online: 9 JUN 2010
  2. Published Print: 2 JUL 2010

ISBN Information

Print ISBN: 9781405186612

Online ISBN: 9781444320466



  • key drivers of FM;
  • organization, relying on primary processes - achieving strategic objectives;
  • support processes, direct impact on efficiency and effectiveness of primary activities;
  • FM, balancing demand for supporting services - optimized mix between needs/service levels and capabilities/constraints/costs;
  • demand and supply of FM services;
  • role of FM - at three levels of organisation;
  • FM functions - in organisations;
  • role of FM, as champion of user or occupier of buildings;
  • impact of work space on productivity;
  • cities, reconfigured with wireless fidelity (WiFi) - new types of connected living and working spaces


This chapter contains sections titled:

  • The business organisation

  • Demand and supply

  • Roles of FM

  • Drivers of FM

  • Champion of end-user

  • Flexibility in office space

  • A recruitment differentiator

  • Scope of services

  • Impact of work space on productivity

  • The virtual office

  • Technology systems integration

  • Building designs

  • Financial performance

  • Ownership of the property

  • Value added

  • FM's contribution

  • Performance measurement

  • Benchmarking

  • Future trends