Chapter 2. Key Drivers of FM
Published Online: 9 JUN 2010
DOI: 10.1002/9781444320466.ch2
Copyright © 2010 Jane M. Wiggins
Book Title
Facilities Manager's Desk Reference
Additional Information
How to Cite
Wiggins, J. M. (2010) Key Drivers of FM, in Facilities Manager's Desk Reference, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444320466.ch2
Publication History
- Published Online: 9 JUN 2010
- Published Print: 2 JUL 2010
ISBN Information
Print ISBN: 9781405186612
Online ISBN: 9781444320466
- Summary
- Chapter
Keywords:
- key drivers of FM;
- organization, relying on primary processes - achieving strategic objectives;
- support processes, direct impact on efficiency and effectiveness of primary activities;
- FM, balancing demand for supporting services - optimized mix between needs/service levels and capabilities/constraints/costs;
- demand and supply of FM services;
- role of FM - at three levels of organisation;
- FM functions - in organisations;
- role of FM, as champion of user or occupier of buildings;
- impact of work space on productivity;
- cities, reconfigured with wireless fidelity (WiFi) - new types of connected living and working spaces
Summary
This chapter contains sections titled:
The business organisation
Demand and supply
Roles of FM
Drivers of FM
Champion of end-user
Flexibility in office space
A recruitment differentiator
Scope of services
Impact of work space on productivity
The virtual office
Technology systems integration
Building designs
Financial performance
Ownership of the property
Value added
FM's contribution
Performance measurement
Benchmarking
Future trends