Chapter 27. Telecommunications and Networks

  1. Jane M. Wiggins

Published Online: 9 JUN 2010

DOI: 10.1002/9781444320466.ch27

Facilities Manager's Desk Reference

Facilities Manager's Desk Reference

How to Cite

Wiggins, J. M. (2010) Telecommunications and Networks, in Facilities Manager's Desk Reference, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444320466.ch27

Publication History

  1. Published Online: 9 JUN 2010
  2. Published Print: 2 JUL 2010

ISBN Information

Print ISBN: 9781405186612

Online ISBN: 9781444320466



  • telecommunications and networks;
  • telecommunication, transmission of signals - over distances for communication;
  • organizations, choosing to buy system outright, or to lease the system;
  • telephone systems - installation and maintenance;
  • Integrated services digital network (ISDN) - high-speed, fully digital telephone service;
  • business telephone systems, functions giving flexibility in receiving telephone calls;
  • telephone handset or extension facilities;
  • good telephone system, variety of management reports on use and cost of telephone services;
  • Personal area networks (PANs), short-range wireless networks operating over a distance;
  • Virtual private networks (VPNs)


This chapter contains sections titled:

  • Introduction

  • Ownership options

  • Telephone systems installation and maintenance

  • Telephony services

  • Integrated services digital network (ISDN)

  • Basic telephony functions

  • Typical telephone services

  • Telephone handset or extension facilities

  • Information to management and users

  • Telephone policy

  • Video conferencing

  • Voice over Internet Protocol (VoIP)

  • Digital subscriber line (DSL)

  • Asymmetric digital subscriber line (ADSL)

  • Wireless networks (WLANs)

  • Cellular networks

  • Personal area networks

  • Personal digital assistant (PDA)

  • Security

  • Virtual private networks (VPNs)

  • Firewalls

  • Origins of digital communication

  • Cabling standards

  • Use of structured cables

  • Power and communication wiring

  • Fibre optics

  • Cabling distribution