Chapter 32. Housekeeping and Cleaning Services

  1. Jane M. Wiggins

Published Online: 9 JUN 2010

DOI: 10.1002/9781444320466.ch32

Facilities Manager's Desk Reference

Facilities Manager's Desk Reference

How to Cite

Wiggins, J. M. (2010) Housekeeping and Cleaning Services, in Facilities Manager's Desk Reference, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444320466.ch32

Publication History

  1. Published Online: 9 JUN 2010
  2. Published Print: 2 JUL 2010

ISBN Information

Print ISBN: 9781405186612

Online ISBN: 9781444320466



  • housekeeping and cleaning services;
  • cleaning, defined by British Institute of Cleaning Science (BICS) - removal of dirt, soil or unwanted matter from surfaces;
  • standard of cleaning, values held by organizations and their FM function;
  • cleaning audit tick list;
  • contract cleaning - advantages and disadvantages;
  • daytime cleaning - mode of cleaning and benefits;
  • microfibre mops and cloths, of fine composite synthetic fibres;
  • detergent, detaching particles of foreign matter (dirt) from article - and cleaning it;
  • cationic or germicidal detergents;
  • water-based waxes, on surfaces like PVC, thermoplastic and rubber, asphalt terrazzo and marble


This chapter contains sections titled:

  • Cleaning services

  • Cleaning methods

  • Cleaning standards

  • Cleaning specifications

  • Cleaning costs

  • Advantages and disadvantages of contract cleaning

  • Staff

  • Daytime cleaning

  • Equipment

  • Microfibre materials

  • Cleaning chemicals

  • Detergents

  • Properties of detergents

  • Types of detergent

  • Sealants

  • Solvents

  • Example contract cleaning specification

  • Summary action plan