Chapter 5. Outsourcing

  1. Jane M. Wiggins

Published Online: 9 JUN 2010

DOI: 10.1002/9781444320466.ch5

Facilities Manager's Desk Reference

Facilities Manager's Desk Reference

How to Cite

Wiggins, J. M. (2010) Outsourcing, in Facilities Manager's Desk Reference, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444320466.ch5

Publication History

  1. Published Online: 9 JUN 2010
  2. Published Print: 2 JUL 2010

ISBN Information

Print ISBN: 9781405186612

Online ISBN: 9781444320466



  • desire in reducing operating costs - primary reason for outsourcing;
  • companies recognising outsourcing - powerful forces for change through innovations, that outside specialists bring;
  • typical FM services - outsourced to specialist contractors, catering, cleaning and security;
  • multi-service contracts, dominating FM market over single service contracts;
  • UK public sector, attractive to FM companies - accessing private sector efficiency, competition and innovation;
  • UK FM contracts, with average duration of four years;
  • UK market, more ‘single solution’ FM companies - targeting strategic FM functions;
  • in-house and outsourced operation relationship;
  • FM outsourcing models;
  • non-performance terminating ability - built into outsourcing contract


This chapter contains sections titled:

  • Introduction

  • Multi-service contracts

  • Best value

  • Longer contracts

  • Integrated FM solutions

  • Benefit analysis

  • FM outsourcing models

  • Selection process