4. Communication Rules

  1. Lieutenant Colonel Rob Russell MB, BS, MRCP(UK), FCEM, DipIMCRCSEd, RAMC Clinical Lead (Emergency and Critical Care) Consultant Senior Lecturer1,2,3,
  2. Colonel Timothy J Hodgetts CBE, QHP, MMEd, MBA, CMgr, FRCP, FRCSEd, FCEM, FIMCRCSEd, FIHM, FCMI, FRGS, L/RAMC Professor Consultant3,4,5,
  3. Colonel Peter F Mahoney OBE, TD, MSc, FRCA, L/RAMC Defence Professor Consultant5,6,
  4. Nicholas Castle MSc, DipIMCRCSEd, RGN, SRPara Nurse Consultant Honorary Research Fellow7,8

Published Online: 18 NOV 2010

DOI: 10.1002/9781444329681.ch4

Book Title

Disaster Rules

Disaster Rules

Additional Information

How to Cite

Russell, L. C. R., Hodgetts, C. T. J., Mahoney, C. P. F. and Castle, N. (2010) Communication Rules, in Disaster Rules, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444329681.ch4

Author Information

  1. 1

    Emergency Medicine, Peterborough, and Stamford Hospitals NHS Foundation Trust, UK

  2. 2

    Military Emergency Medicine, Royal Centre for Defence Medicine, UK

  3. 3

    Emergency Medicine, University of Birmingham, UK

  4. 4

    College of Emergency Medicine, UK

  5. 5

    University Hospitals Birmingham NHS Foundation Trust, UK

  6. 6

    Royal College of Anaesthetists, UK

  7. 7

    Frimley Park Hospital NHS Foundation Trust, UK

  8. 8

    Durban University of Technology, Republic of South Africa

Publication History

  1. Published Online: 18 NOV 2010
  2. Published Print: 24 NOV 2010

ISBN Information

Print ISBN: 9781405193788

Online ISBN: 9781444329681

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CHAPTER TOOLS

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Keywords:

  • Communication Rules;
  • Investigation into the King's Cross Underground Fire;
  • Communication must be clear, simple and unequivocal;
  • steady Rhythm, controlled Speed of speech, adequate Volume, and the need to avoid a low Pitch);
  • Access Overload Control (ACCOLC);
  • The media has its uses…and some of them are good;
  • ABC of media interviews

Summary

This chapter contains sections titled:

  • Rule 19: Failure to communicate is a common failing at major incidents

  • Rule 20: Communication must be clear, simple and unequivocal

  • Rule 21: If you hear a whistle, start running

  • Rule 22: The media is like a small baby: it needs feeding little, but often

  • Rule 23: The media has its uses …and some of them are good

  • Rule 24: Follow the ABC of media interviews

  • References

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