4. Communication Rules

  1. Lieutenant Colonel Rob Russell MB, BS, MRCP(UK), FCEM, DipIMCRCSEd, RAMC Clinical Lead (Emergency and Critical Care) Consultant Senior Lecturer1,2,3,
  2. Colonel Timothy J Hodgetts CBE, QHP, MMEd, MBA, CMgr, FRCP, FRCSEd, FCEM, FIMCRCSEd, FIHM, FCMI, FRGS, L/RAMC Professor Consultant3,4,5,
  3. Colonel Peter F Mahoney OBE, TD, MSc, FRCA, L/RAMC Defence Professor Consultant5,6 and
  4. Nicholas Castle MSc, DipIMCRCSEd, RGN, SRPara Nurse Consultant Honorary Research Fellow7,8

Published Online: 18 NOV 2010

DOI: 10.1002/9781444329681.ch4

Disaster Rules

Disaster Rules

How to Cite

Russell, L. C. R., Hodgetts, C. T. J., Mahoney, C. P. F. and Castle, N. (2010) Communication Rules, in Disaster Rules, Wiley-Blackwell, Oxford, UK. doi: 10.1002/9781444329681.ch4

Author Information

  1. 1

    Emergency Medicine, Peterborough, and Stamford Hospitals NHS Foundation Trust, UK

  2. 2

    Military Emergency Medicine, Royal Centre for Defence Medicine, UK

  3. 3

    Emergency Medicine, University of Birmingham, UK

  4. 4

    College of Emergency Medicine, UK

  5. 5

    University Hospitals Birmingham NHS Foundation Trust, UK

  6. 6

    Royal College of Anaesthetists, UK

  7. 7

    Frimley Park Hospital NHS Foundation Trust, UK

  8. 8

    Durban University of Technology, Republic of South Africa

Publication History

  1. Published Online: 18 NOV 2010
  2. Published Print: 24 NOV 2010

ISBN Information

Print ISBN: 9781405193788

Online ISBN: 9781444329681

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Keywords:

  • Communication Rules;
  • Investigation into the King's Cross Underground Fire;
  • Communication must be clear, simple and unequivocal;
  • steady Rhythm, controlled Speed of speech, adequate Volume, and the need to avoid a low Pitch);
  • Access Overload Control (ACCOLC);
  • The media has its uses…and some of them are good;
  • ABC of media interviews

Summary

This chapter contains sections titled:

  • Rule 19: Failure to communicate is a common failing at major incidents

  • Rule 20: Communication must be clear, simple and unequivocal

  • Rule 21: If you hear a whistle, start running

  • Rule 22: The media is like a small baby: it needs feeding little, but often

  • Rule 23: The media has its uses …and some of them are good

  • Rule 24: Follow the ABC of media interviews

  • References