Response rates of three modes of survey administration and survey preferences of rheumatoid arthritis patients
Copyright © 2013 American College of Rheumatology
- Accepted manuscript online: 27 AUG 2013 03:26PM EST
- Manuscript Accepted: 13 AUG 2013
- Manuscript Revised: 4 JUL 2013
- Manuscript Received: 6 SEP 2012
- Southern California Permanente Medical Group
- Cited By
- rheumatoid arthritis;
- response rates;
- survey administration;
Objective: Compare survey response rates and preferences for three modes of survey administration in rheumatoid arthritis (RA) patients.
Methods: Adult RA patients were identified from Kaiser Permanente Southern California's electronic medical records. One hundred patients each were randomly assigned to telephone, mail with follow-up letter, and mail with follow-up telephone as modes of survey administration. Respondents completed a 7-page survey (English or Spanish) which included the Health Assessment Questionnaire - Disability Index and Pain Scale, Euroqol 5-dimensions, and generic questions on preferences and socio-demographics. Response rates were based on the number of completed surveys received from the total number of patients contacted (N=295; 5 ineligible).
Results: The average age (±SD) of the cohort was 61 years (±12.3) with the majority of women (141/166; 85%). Of the three modes of survey administration, telephone (63/99; 64%) had the highest response rate followed by mail with follow-up telephone (55/98; 56%), and mail with follow-up letter (48/98; 49%). When asked about preference over administration mode, 57% (95/166) preferred to complete the survey by mail, followed by telephone (27/166; 16%), and internet (17/166; 10%).
Conclusions: When asked about their choice of survey administration mode for reporting their health status, the majority of RA patients in this study had a strong preference for mail surveys as compared to telephone interview. However, the response rate in the telephone administration mode of survey was the highest between the three modes of administration that were compared. Future studies in RA can achieve better response using telephone over mail-in surveys. © 2013 American College of Rheumatology.