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ADR Systems Design
Why programs are no longer enough: An interview on collaborating at the U.S. TSA
Article first published online: 11 MAY 2009
DOI: 10.1002/alt.20276
Copyright © 2009 International Institute for Conflict Prevention & Resolution
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Additional Information
How to Cite
Cohen, J. (2009), Why programs are no longer enough: An interview on collaborating at the U.S. TSA. Alternatives to the High Cost of Litigation, 27: 81–91. doi: 10.1002/alt.20276
Publication History
- Issue published online: 11 MAY 2009
- Article first published online: 11 MAY 2009
- Abstract
- Cited By
Abstract
How a federal agency, with tens of thousands of employees and the nation's security in its mission, remade its conflict resolution processes into a full-fledged decisionmaking and management system. The U.S. Transportation Security Administration's Deborah A. Katz is interviewed by New York conflict resolution consultant Judith Cohen in the first of two parts.