Co-evolution of user and organizational interfaces: A longitudinal case study of WWW dissemination of national statistics
Article first published online: 15 NOV 2002
Copyright © 2002 Wiley Periodicals, Inc.
Journal of the American Society for Information Science and Technology
Volume 53, Issue 14, pages 1192–1209, December 2002
How to Cite
Marchionini, G. (2002), Co-evolution of user and organizational interfaces: A longitudinal case study of WWW dissemination of national statistics. J. Am. Soc. Inf. Sci., 53: 1192–1209. doi: 10.1002/asi.10156
- Issue published online: 26 NOV 2002
- Article first published online: 15 NOV 2002
- Manuscript Revised: 13 JUN 2002
- Manuscript Accepted: 13 JUN 2002
- Manuscript Received: 28 FEB 2002
The data systems, policies and procedures, corporate culture, and public face of an agency or institution make up its organizational interface. This case study describes how user interfaces for the Bureau of Labor Statistics web site evolved over a 5-year period along with the larger organizational interface and how this co-evolution has influenced the institution itself. Interviews with BLS staff and transaction log analysis are the foci in this analysis that also included user information-seeking studies and user interface prototyping and testing. The results are organized into a model of organizational interface change and related to the information life cycle.