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Visioning future emergency healthcare collaboration: Perspectives from large and small medical centers



New video technologies are emerging to facilitate collaboration in emergency healthcare. One such technology is 3D telepresence technology for medical consultation (3DMC) that may provide richer visual information to support collaboration between medical professionals to, ideally, enhance patient care in real time. Today only an early prototype of 3DMC exists. To better understand 3DMC's potential for adoption and use in emergency healthcare before large amounts of development resources are invested we conducted a visioning study. That is, we shared our vision of 3DMC with emergency room physicians, nurses, administrators, and information technology (IT) professionals working at large and small medical centers, and asked them to share their perspectives regarding 3DMC's potential benefits and disadvantages in emergency healthcare and its compatibility and/or lack thereof with their and their organization's current ways of working. We found that social and technical challenges can be identified regarding new innovations even before working prototypes are available. The compatibility of 3DMC with current ways of working was conceptualized by participants in terms of processes, relationships, and resources. Both common and unique perceptions regarding 3DMC emerged, illustrating the need for 3DMC, and other collaboration technologies, to support interwoven situational awareness across different technological frames.