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Abstract

On-line dispute resolution is more than just the delivery of alternative dispute resolution (ADR) services through the Internet. The introduction of new technology poses opportunities and challenges for dispute resolution policies and practices. Policies and practices that specifically apply to specialized on-line dispute resolution services will of course need to be developed. But equally, dispute resolution services that do not necessarily see themselves as “on-line” will continually need to adapt to take account of the increasing availability and quality of new forms of communication.