Mediating in your pajamas: The benefits and challenges for ODR practitioners

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Abstract

Many alternative dispute resolution (ADR) professionals remain skeptical of on-line dispute resolution (ODR) out of a belief that the cold, impersonal realm of cyberspace cannot adequately accommodate human emotions and meet the needs of disputants as fully as face-to-face ADR processes. This essay discusses how emotions and cognitive limitations influence the mediation process on-line, possible methods by which ODR neutrals may address human needs, and some of the challenges and rewards experienced by ODR practitioners as they use technology to deliver traditional ADR services.

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