Practice note: Is mediation suitable for complaints of workplace bullying?
Article first published online: 12 OCT 2011
© Wiley Periodicals, Inc., and the Association for Conflict Resolution
Conflict Resolution Quarterly
Volume 29, Issue 1, pages 25–38, Autumn (Fall) 2011
How to Cite
Jenkins, M. (2011), Practice note: Is mediation suitable for complaints of workplace bullying?. Conflict Resolution Quarterly, 29: 25–38. doi: 10.1002/crq.21035
- Issue published online: 12 OCT 2011
- Article first published online: 12 OCT 2011
This article draws on research that sheds light on whether mediation is an appropriate intervention in complaints of workplace bullying. The different types of bullying that can be perpetrated are discussed. While mediation may be appropriate for most bullying complaints, when used alone it fails to address the antecedents that have been identified as contributing both to the development and maintenance of workplace bullying. This article examines these antecedents and argues that the sustainability of mediated outcomes may be at risk if mediation is used as the sole intervention to address complaints of workplace bullying.