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Multidimensional Analysis of Conflict Mediator Style

  1. Kenneth Kressel1,
  2. Tiffany Henderson2,
  3. Warren Reich3,
  4. Claudia Cohen4

Article first published online: 14 JAN 2013

DOI: 10.1002/crq.21061

Issue

Conflict Resolution Quarterly

Conflict Resolution Quarterly

Volume 30, Issue 2, pages 135–171, Winter 2012

Additional Information

How to Cite

Kressel, K., Henderson, T., Reich, W. and Cohen, C. (2012), Multidimensional Analysis of Conflict Mediator Style. Conflict Resolution Quarterly, 30: 135–171. doi: 10.1002/crq.21061

Author Information

  1. 1

    Professor, Department of Psychology, Rutgers University–Newark

  2. 2

    Program manager, Abt SRBI in Silver Spring, Maryland

  3. 3

    Adjunct professor, Psychology, Rutgers University–Newark

  4. 4

    Associate director of the International Center for Cooperation and Conflict Resolution, Teachers College, Columbia University

Publication History

  1. Issue published online: 14 JAN 2013
  2. Article first published online: 14 JAN 2013

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Abstract

This study explores mediator stylistic variations in a sample of professional and novice mediators. Participants mediated the same simulated conflict and reported on their in-session thinking using a stimulated recall procedure. Mediators described themselves as stylistically eclectic, but this was not borne out by observational data. Multidimensional scaling identified two dimensions underlying mediator performance: stylistic orientation (relational versus settlement oriented) and level of empathic attunement. Qualitative analysis identified facilitative and evaluative variants of the settlement orientation and transformative and diagnostic variants of the relational orientation. The facilitative and diagnostic mediators performed more skillfully than their evaluative and transformative counterparts.

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