Identity and Culture in Ombudsman Practice



Most of us in the fields of conflict resolution recognize that we live in an increasingly diverse world, one wherein we seek to understand and resolve conflicts between individuals and groups possessing complex and disparate identities. This article explores the salience of identity and culture within ombuds practice, also referencing recent social science research to examine how implicit bias affects both our understanding of a situation and our conflict resolution strategies. Finally, the article explores possible strategies for isolating and decreasing unconscious ombudsman bias.