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Copyright © 2012 Wiley Periodicals, Inc., A Wiley Company, and the Direct Marketing Educational Foundation
Volume 22, Issue 4
Pages 2–72
Agnieszka Wolk and Martin Spann
Article first published online: 5 NOV 2008 | DOI: 10.1002/dir.20118
Shun Yin Lam, Jeongwen Chiang and A. Parasuraman
Article first published online: 5 NOV 2008 | DOI: 10.1002/dir.20119
Aleck Lin, Shirley Gregor and Michael Ewing
Article first published online: 5 NOV 2008 | DOI: 10.1002/dir.20120
Guda Van Noort, Peter Kerkhof and Bob M. Fennis
Article first published online: 5 NOV 2008 | DOI: 10.1002/dir.20121