Forecasting Hourly Peak Call Volume for a Rural Electric Cooperative Call Center
Version of Record online: 2 MAR 2011
Copyright © 2011 John Wiley & Sons, Ltd.
Journal of Forecasting
Volume 31, Issue 4, pages 314–329, July 2012
How to Cite
Kim, T., Kenkel, P. and Brorsen, B. W. (2012), Forecasting Hourly Peak Call Volume for a Rural Electric Cooperative Call Center. J. Forecast., 31: 314–329. doi: 10.1002/for.1226
- Issue online: 11 MAY 2012
- Version of Record online: 2 MAR 2011
- Manuscript Accepted: 7 JAN 2011
- Manuscript Revised: 17 AUG 2010
- Manuscript Received: 2 OCT 2009
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