Forecasting Call Centre Arrivals
Article first published online: 25 JUN 2013
Copyright © 2012 John Wiley & Sons, Ltd.
Journal of Forecasting
Volume 32, Issue 7, pages 628–638, November 2013
How to Cite
Millán‒Ruiz, D. and Hidalgo, J. I. (2013), Forecasting Call Centre Arrivals. J. Forecast., 32: 628–638. doi: 10.1002/for.2258
- Issue published online: 25 OCT 2013
- Article first published online: 25 JUN 2013
- Manuscript Accepted: 20 OCT 2012
- Manuscript Revised: 21 SEP 2012
- Manuscript Received: 27 FEB 2012
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