Viral Hepatitis

You have full text access to this OnlineOpen article

Hepatitis C virus-infected patients report communication problems with physicians

  1. Susan Zickmund1,†,*,
  2. Stephen L. Hillis2,
  3. Mitchell J. Barnett2,
  4. Laura Ippolito3,
  5. Douglas R. LaBrecque3

Article first published online: 25 MAR 2004

DOI: 10.1002/hep.20132

Issue

Hepatology

Hepatology

Volume 39, Issue 4, pages 999–1007, April 2004

Additional Information

How to Cite

Zickmund, S., Hillis, S. L., Barnett, M. J., Ippolito, L. and LaBrecque, D. R. (2004), Hepatitis C virus-infected patients report communication problems with physicians. Hepatology, 39: 999–1007. doi: 10.1002/hep.20132

Author Information

  1. 1

    Department of Medicine, University of Pittsburgh College of Medicine, Pittsburgh, PA

  2. 2

    Program for Interdisciplinary Research in Health Care Organization, Iowa City VA Medical Center, Iowa City, IA

  3. 3

    Department of Internal Medicine, The University of Iowa College of Medicine, Iowa City, IA

  1. †

    fax: 412-688-6527

*Division of General Internal Medicine, Department of Medicine, University of Pittsburgh, Center for Health Equity Research and Promotion, VA Pittsburgh Healthcare System, University Drive C, Building 28 1A118, Pittsburgh, PA 15240

Publication History

  1. Issue published online: 25 MAR 2004
  2. Article first published online: 25 MAR 2004
  3. Manuscript Accepted: 13 JAN 2004
  4. Manuscript Received: 20 MAY 2003

Funded by

  • Cardiovascular Institutional Research Fellowship funded by the National Institutes of Health. Grant Number: HL07121
  • Central Investment Fund for Research Enhancement, 2001, University of Iowa

SEARCH

SEARCH BY CITATION

ARTICLE TOOLS

View Full Article (HTML) Get PDF (123K)

References

  • 1
    Moller-Leimkuhler A, Dunkel R, Muller P, Puries G, de Fazio S, Lehmann E. Is patient satisfaction a unidimensional construct. Factor analysis of the Munich Patient Satisfaction scale (MPSS-24). Eur Arch Psychiatry Clin Neurosci 2002; 252: 19–23.
  • 2
    Cegala D, Marinelli T, Post D. The effects of patient communication skills training on compliance. Arch Fam Med 2000; 9: 57–64.
  • 3
    Waitzkin H. Doctor-patient communication. Clinical implications of social scientific research. JAMA 1984; 252: 2441–2445.
  • 4
    Jackson J, Kroenke K. Difficult patient encounters in the ambulatory clinic: clinical predictors and outcomes. Arch Intern Med 1999; 159: 1069–1075.
  • 5
    Klein D, Najman J, Kohrman A, Munro C. Patient characteristics that elicit negative responses from family physicians. J Fam Pract 1982; 14: 881–888.
  • 6
    Steinmetz D, Tabenkin H. The “difficult patient” as perceived by family physicians. Fam Pract 2001; 18: 495–500.
  • 7
    Goodwin J, Goodwin J, Kellner R. Psychiatric symptoms in disliked medical patients. JAMA 1979; 241: 1117–1120.
  • 8
    Stimson G. General practitioners, “trouble” and types of patients. Soc Rev Monogr 1976; 22: 43–60.
  • 9
    Schuller A. About the problem patient. J Fam Pract 1977; 4: 653–654.
  • 10
    Fidell L. Sex role stereotypes and the American physician. Psychol Women Q 1980; 4: 313–330.
    Direct Link:
  • 11
    John C, Schwenk T, Roi L, Cohen M. Medical care and demographic characteristics of “difficult” patients. J Fam Pract 1987; 24: 607–610.
  • 12
    Lorber J. Good patients and problem patients: conformity and deviance in a general hospital. J Health Soc Behav 1975; 16: 213–225.
  • 13
    Fontana R, Moyer C, Sonnad S, Lok A, Sneed-Pee N, Walsh J, Klein S. Comorbidities and quality of life in patients with interferon refractory chronic hepatitis C. Am J Gastroenterol 2001; 96: 170–178.
    Direct Link:
  • 14
    Zickmund S, Ho E, Masuda M, Ippolito L, LeBrecque D. 'They treated me like a leper': stigmatization and the emotional burden of hepatitis C. J Gen Intern Med 2003; 18: 835–844.
    Direct Link:
  • 15
    el-Serag H, Kunik M, Richardson P, Rabeneck L. Psychiatric disorders among veterans with hepatitis C infection. Gastroenterology 2002; 123: 476–482.
  • 16
    Kraus M, Schafer A, Csef H, Scheurlen M, Faller H. Emotional state, coping styles, and somatic variables in patients with chronic hepatitis C. Psychosomatics 2000; 41: 377–384.
  • 17
    Wong J, McQuillan G, McHutchison JG, Poynard T. Estimating future hepatitis C morbidity, mortality, and costs in the United States. Am J Public Health 2000; 90: 1562–1569.
  • 18
    Henry J, Moloney C, Rivas C, Goldin RD. Increase in alcohol related deaths: is hepatitis C a factor? J Clin Pathol 2002; 55: 704–707.
  • 19
    Fried MW, Shiffman ML, Reddy KR, Smith C, Marinos G, Goncales FL Jr, Haussinger D, et al. Peginterferon alfa-2a plus ribavirin for chronic hepatitis C virus infection. N Engl J Med 2002; 347: 975–982.
  • 20
    McHutchison J, Manns M, Patel K, Poynard T, Lindsay K, Trepo C, Dienstag J, et al. Adherence to combination therapy enhances sustained response in genotype-1-infected patients with chronic hepatitis C, Gastroenterology 2002; 12: 1061–9.
  • 21
    Kraus M, Schafer A, Csef H, Faller H, Mork H, Scheurlen M. Compliance with therapy in patients with chronic hepatitis C: associations with psychiatric symptoms, interpersonal problems, and mode of acquisition. Dig Dis Sci 2001; 46: 2060–2065.
  • 22
    Miller W, Crabtree B. Primary care research: a multi typology and qualitative road map. In: CrabtreeB, MillerW, eds. Doing Qualitative Research. London: Sage, 1992: 23–28.
  • 23
    Dey I. Qualitative Data Analysis: A User-Friendly Guide for Social Scientists. London: Routledge, 1993.
  • 24
    Zigmond A, Snaith R. The hospital anxiety and depression scale. Acta Psychiatr Scand 1983; 67: 361–370.
    Direct Link:
  • 25
    Bergner M, Bobbit R, Carter W, Gilson B. The Sickness Impact Profile development and final revision of a health status measure. Med Care 1981; 19: 787–805.
  • 26
    Landis J, Koch G. The measurement of observer agreement for categorical data. Biometrics 1977; 33: 159–174.
  • 27
    Harrell F, Lee K, Califf R, Pryor D, Rosati R. Regression modeling strategies for improved prognostic prediction. Stat Med 1984; 3: 143–152.
    Direct Link:
  • 28
    Hanley J, McNeil B. The meaning and use of the area under a receiver operating characteristics (ROC) curve. Radiology 1982; 143: 29–36.
  • 29
    Goedhuys J, Rethans J. On the relationship between the efficiency and the quality of the consultation. A validity study. Fam Pract 2001; 18: 592–596.
  • 30
    Fox JG, Storms DM. A different approach to sociodemographic predictors of satisfaction with health care. Soc Sci Med [A] 1981; 15: 557–564.
  • 31
    Rubin H, Gandek B, Rogers W, Kosinski M, McHorney C, Ware J. Patients' ratings of outpatient visits in different practice settings. Results from the medical outcomes study. JAMA 1993; 270: 835–840.
  • 32
    Doescher M, Saver B, Franks P, Fiscella K. Racial and ethnic disparities in perceptions of physician style and trust. Arch Fam Med 2000; 9: 1156–1163.
  • 33
    LaVeist TA, Nickerson KJ, Bowie JV. Attitudes about racism, medical mistrust, and satisfaction with care among African American and white cardiac patients. Med Care Res Rev 2002; 57(Suppl): 146–161.
  • 34
    Morrison E, Ramsey A, Snyder B. Managing the care of complex, difficult patients in the medical-surgical setting. Med Surg Nurs 2000; 9: 21–26.
  • 35
    Shehab TM, Sonnad SS, Lok AS. Management of hepatitis C patients by primary care physicians in the USA: results of a national survey. J Viral Hepat 2001; 8: 377–383.
    Direct Link:
  • 36
    Serovich J, Brucker P, Kimberly J. Barriers to social support for persons living with HIV/AIDS. AIDS Care 2000; 12: 651–662.
  • 37
    Link BG, Struening EL, Rahav M, Phelan JC, Nuttbrock L. On stigma and its consequences: evidence from a longitudinal study of men with dual diagnoses of mental illness and substance abuse. J Health Soc Behav 1997; 38: 177–190.
  • 38
    Crisp AH, Gelder MG, Rix S, Meltzer HI, Rowlands OJ. Stigmatization of people with mental illnesses. Br J Psychiatry 2000; 177: 4–7.
  • 39
    Aziz H, Akhtar S, Hasan KZ. Epilepsy in Pakistan: stigma and psychosocial problems. A population-based epidemiologic study. Epilepsia 1997; 38: 1069–1073.
    Direct Link:
  • 40
    Davis GL, Esteban-Mur R, Rustgi V, Hoefs J, Gordon SC, Trepo C, Shiffman ML, et al. Interferon alfa-2b alone or in combination with ribavirin for the treatment of relapse of chronic hepatitis C. N Engl J Med 1998; 339: 1493–1499.
  • 41
    McHutchison JG, Gordon SC, Schiff ER, Shiffman ML, Lee WM, Rustgi VK, Goodman ZD, et al. Interferon alfa-2b alone or in combination with ribavirin as initial treatment for chronic hepatitis C. N Engl J Med 1998; 339: 1485–1492.
  • 42
    Zeuzem S, Feinman SV, Rasenack J, Heathcote EJ, Lai MY, Gane E, O'Grady J, et al. Peginterferon Alfa-2a in patients with chronic hepatitis C. N Engl J Med 2000; 343: 1666–1672.
  • 43
    Heathcote EJ, Shiffman ML, Cooksley WG, Dusheiko GM, Lee SS, Balart L, Reindollar R, et al. Peginterferon alfa-2a in patients with chronic hepatitis C and cirrhosis. N Engl J Med 2000; 343: 1673–1680.
  • 44
    Charlson ME, Pompei P, Ales KL, MacKenzie CR. A new method of classifying prognostic comorbidity in longitudinal studies: development and validation. J Chron Dis 1987; 40: 373–383.
View Full Article (HTML) Get PDF (123K)