The Orientation of Business Process Management toward the Creation of Knowledge in Enterprises
Article first published online: 24 OCT 2012
© 2012 Wiley Periodicals, Inc.
Human Factors and Ergonomics in Manufacturing & Service Industries
Volume 25, Issue 1, pages 43–57, January/February 2015
How to Cite
Bitkowska, A. (2015), The Orientation of Business Process Management toward the Creation of Knowledge in Enterprises. Hum. Factors Man., 25: 43–57. doi: 10.1002/hfm.20533
- Issue published online: 8 DEC 2014
- Article first published online: 24 OCT 2012
- Manuscript Accepted: 2 AUG 2012
- Manuscript Revised: 17 JUL 2012
- Manuscript Received: 29 SEP 2010
The main condition for the survival and development of contemporary enterprises is a focus on changes in the business environment. Business Process Management is a concept that enables efficient adaptation to changing business environment conditions. Currently, companies tend to focus on the process approach, using the knowledge that is available within the company. This paper presents research results related to knowledge management in Poland and to both Polish and worldwide practices of Business Process Management. This presentation is followed with a discussion that provides inspiration for in-depth empirical research in this field. Currently, there is an urgent need for research that addresses the challenging issues related to the integration of available knowledge management technologies, concepts, and methods into organizational business processes.