An Ageing-in-Place Service Innovation Model by Using TRIZ Methodology
Article first published online: 19 NOV 2012
© 2012 Wiley Periodicals, Inc.
Human Factors and Ergonomics in Manufacturing & Service Industries
Volume 25, Issue 2, pages 166–182, March/April 2015
How to Cite
Chen, C.-K., Shie, A.-J., Wang, K.-M. and Yu, C.-H. (2015), An Ageing-in-Place Service Innovation Model by Using TRIZ Methodology. Hum. Factors Man., 25: 166–182. doi: 10.1002/hfm.20536
- Issue published online: 6 FEB 2015
- Article first published online: 19 NOV 2012
- Manuscript Accepted: 12 SEP 2012
- Manuscript Revised: 20 MAY 2012
- Manuscript Received: 4 APR 2012
- Service innovation;
- Home care;
- Contradiction matrix
Most of the research on the concept of “ageing-in-place” has focused on surveys of the needs of senior citizens and/or the quality of the services delivered to them. Service innovation for ageing-in-place has received little research attention, however. The present study addresses this issue by proposing a service innovation model for ageing-in-place. In this model, a TRIZ methodology is used to develop the parameter correspondence table, which integrates TRIZ contradiction parameters and ageing-in-place service-quality determinants, to deal with service contradiction. A TRIZ contradiction matrix is then applied to generate inventive solutions for the innovation of the ageing-in-place service system. A case study is also conducted to demonstrate the applicability of the proposed model.