Toward Universal Design in Public Transportation Systems: An Analysis of Low-Floor Bus Passenger Behavior with Video Observations
Article first published online: 19 NOV 2012
© 2012 Wiley Periodicals, Inc.
Human Factors and Ergonomics in Manufacturing & Service Industries
How to Cite
Hwangbo, H., Kim, J., Kim, S. and Ji, Y. G. (2012), Toward Universal Design in Public Transportation Systems: An Analysis of Low-Floor Bus Passenger Behavior with Video Observations. Hum. Factors Man.. doi: 10.1002/hfm.20537
- Article first published online: 19 NOV 2012
- Manuscript Accepted: 15 SEP 2012
- Manuscript Revised: 13 SEP 2012
- Manuscript Received: 22 APR 2012
- Universal design;
- Public transport;
- Video observation;
- Low-floor bus
This study aims to investigate the relationship between ergonomic comfort and the provision of accessibility features for mobility-impaired persons in the use of public transportation systems in Korea. To deal with mobility issues in a public transportation environment, we chose the low-floor bus as our research subject because it is the representative of a barrier-free design solution. We collected data via video observation, which can overcome the limitations of traditional accessibility-focused studies and laboratory studies by providing data on real usage patterns. We developed a framework to analyze the gathered data which includes user, space, tools, activities, and context. As a result, we observed existing difficulties of mobility-impaired persons in terms of moving and supporting their bodies on the bus, despite the application of accessibility features. Furthermore, the design only for accessibility of mobility-disabled persons can cause unexpected predicaments for the passengers who do not have physical handicaps. Drawing on these findings, we concluded that the concept of universal design in public transportation environments must be introduced in Korea. This study suggests video observation as a useful methodology for collecting data in dynamic environments. Additionally, our study is expected to contribute to how the concept of universal design can be implemented, and stimulate issues for ergonomic research based on our behavior pattern analysis.