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Human Factors and Ergonomics in Manufacturing & Service Industries

Copyright © 2013 Wiley Periodicals, Inc., A Wiley Company

Cover image for Vol. 23 Issue 1

Special Issue: The Human Side of Service Engineering

January/February 2013

Volume 23, Issue 1

Pages 1–75

Issue edited by: Louis E. Freund, James C. Spohrer

  1. Research Articles

    1. Top of page
    2. Research Articles
    1. You have free access to this content
      Preface (page 1)

      Louis E. Freund and James C. Spohrer

      Article first published online: 26 JUN 2012 | DOI: 10.1002/hfm.20520

    2. You have free access to this content
      The human side of service engineering (pages 2–10)

      Louis E. Freund and James C. Spohrer

      Article first published online: 25 JUN 2012 | DOI: 10.1002/hfm.20521

    3. You have free access to this content
      Describing service systems (pages 11–18)

      Robert J. Glushko

      Article first published online: 14 MAY 2012 | DOI: 10.1002/hfm.20514

    4. You have free access to this content
      Characterizing organizations as service systems (pages 19–27)

      Kelly Lyons and Stephen Tracy

      Article first published online: 11 MAY 2012 | DOI: 10.1002/hfm.20517

    5. You have free access to this content
      Service systems and the social enterprise (pages 28–36)

      Stephen Tracy and Kelly Lyons

      Article first published online: 11 MAY 2012 | DOI: 10.1002/hfm.20516

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      Municipal service delivery: A multi-stakeholder framework (pages 37–46)

      Paul R. Messinger

      Article first published online: 27 JUN 2012 | DOI: 10.1002/hfm.20518

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      The human side of organizational change: Compliance and management control systems in Italian public utilities (pages 47–57)

      Gianluigi Mangia, Mario Pezzillo Iacono, Paolo Canonico, Marcello Martinez and Riccardo Mercurio

      Article first published online: 14 MAY 2012 | DOI: 10.1002/hfm.20515

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      Designing a web-based behavior motivation tool for healthcare compliance (pages 58–67)

      Raymund J. Lin, Sreeram Ramakrishnan, Henry Chang, Susan Spraragen and Xinxin Zhu

      Article first published online: 25 JUN 2012 | DOI: 10.1002/hfm.20519

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      Service systems design: An intentional agent perspective (pages 68–75)

      Lysanne Lessard and Eric Yu

      Article first published online: 9 MAY 2012 | DOI: 10.1002/hfm.20513

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