Human Factors and Ergonomics in Manufacturing & Service Industries

Cover image for Vol. 23 Issue 1

Special Issue: The Human Side of Service Engineering

January/February 2013

Volume 23, Issue 1

Pages 1–75

Issue edited by: Louis E. Freund, James C. Spohrer

  1. Research Articles

    1. Top of page
    2. Research Articles
    1. Preface (page 1)

      Louis E. Freund and James C. Spohrer

      Article first published online: 26 JUN 2012 | DOI: 10.1002/hfm.20520

    2. The human side of service engineering (pages 2–10)

      Louis E. Freund and James C. Spohrer

      Article first published online: 25 JUN 2012 | DOI: 10.1002/hfm.20521

    3. Service systems and the social enterprise (pages 28–36)

      Stephen Tracy and Kelly Lyons

      Article first published online: 11 MAY 2012 | DOI: 10.1002/hfm.20516

    4. The human side of organizational change: Compliance and management control systems in Italian public utilities (pages 47–57)

      Gianluigi Mangia, Mario Pezzillo Iacono, Paolo Canonico, Marcello Martinez and Riccardo Mercurio

      Article first published online: 14 MAY 2012 | DOI: 10.1002/hfm.20515

    5. Designing a web-based behavior motivation tool for healthcare compliance (pages 58–67)

      Raymund J. Lin, Sreeram Ramakrishnan, Henry Chang, Susan Spraragen and Xinxin Zhu

      Article first published online: 25 JUN 2012 | DOI: 10.1002/hfm.20519

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