SEARCH

SEARCH BY CITATION

References

  • Andersson, L. M., & Pearson, C. M. (1999). Tit for tat? The spiraling effect of incivility in the workplace. Academy of Management Review, 24, 452471.
  • Aquino, K., Galperin, B. L., & Bennett, R. J. (2004). Social status and aggressiveness as moderators of the relationship between interactional justice and workplace deviance. Journal of Applied Social Psychology, 34, 126138.
  • Aquino, K., Tripp, T. M., & Bies, R. J. (2001). How employees respond to interpersonal offense: The effects of blame attribution, offender status, and victim status on revenge and reconciliation in the workplace. Journal of Applied Psychology, 86, 5259.
  • Baillien, E., Neyens, I., De Witte, H., & De Cuyper, N. (2009). A qualitative study on the development of workplace bullying: Towards a three-way model. Journal of Community & Applied Social Psychology, 19, 116.
  • Bartlett, M. (2010). Workplace incivility and conflict management styles of community college leaders in the nine mega states. Doctoral dissertation, Clemson University, South Carolina. Retrieved from Dissertations & Theses: Full Text. (Publication No. AAT 3355130).
  • Barsky, A. E., & Wood, L. (2005). Conflict avoidance in a university context. Higher Education Research & Development, 24, 249264.
  • Bies, R. J., & Tripp, T. M. (2001). A passion for justice: The rationality and morality of revenge. In R. Cropanzano (Ed.), Justice in the workplace: From theory to practice, Vol. 2. (pp. 197208). Mahwah, NJ: Erlbaum.
  • Blake, R. R., & Mouton, J. S. (1970). The fifth achievement. Journal of Applied Behavioral Science, 6, 413426.
  • Blake, R. R., & Mouton, J. S. (1981). Management by grid principles or situationalism: Which? Group and Organization Studies, 6, 439455.
  • Blau, G., & Andersson, L. (2005). Testing a measure of instigated workplace incivility. Journal of Occupational and Organizational Psychology, 78, 595614.
  • Brahnam, S. D., Margavio, T. M., Hignite, M. A., Barrier, T. B., & Chin, J. M. (2005). A gender-based categorization for conflict resolution. Journal of Management Development, 24, 197208.
  • Brewer, N., Mitchell, P., & Weber, N. (2002). Gender role, organizational status, and conflict management styles. Journal of Conflict Management, 13, 7894.
  • Brockman, J., Nunez, A., & Basu, A. (2010). Effectiveness of a conflict resolution training program in changing graduate students' style of managing conflict with their faculty advisors. Innovative Higher Education, 35, 277293.
  • Burke, R. J. (1970). Methods of resolving superior-subordinate conflict: The constructive use of subordinate differences and disagreements. Organizational Behavior and Human Performance, 5, 393411.
  • Chan, C.C.A., Monroe, G., Ng, J., & Tan, R. (2006). Conflict management styles of male and female junior accountants. International Journal of Management, 23, 289295.
  • Cortina, L. M. (2008). Unseen injustice: Incivility as modern discrimination in organizations. Academy of Management Review, 33, 5575.
  • Cortina, L. M., Lonsway, K. A., & Magley, V. J. (2004). Reconceptualizing workplace incivility through the lenses of gender and race. Paper presented at the annual meeting of the Society for Industrial-Organizational Psychology, Chicago, IL.
  • Cortina, L. M., Lonsway, K. A., Magley, V. J., Freeman, L. V., Collinsworth, L. L., Hunter, M., & Fitzgerald, L. F. (2002). What's gender got to do with it? Incivility in the Federal Courts. Law & Social Inquiry, 27, 235.
  • Cortina, L. M., & Magley, V. J. (2007). Patterns and profiles of response to incivility in organizations. Working paper, University of Michigan, Ann Arbor.
  • Cortina, L. M., & Magley, V. J. (2009). Patterns and profiles of response to incivility in the workplace. Journal of Occupational Health Psychology, 14, 272288.
  • Cortina, L. M., Magley, V. J., Williams, J. H., & Langhout, R. D. (2001). Incivility in the workplace: Incidence and impact. Journal of Occupational Health Psychology, 6, 6480.
  • De Dreu, C.K.W., Evers, A., Beersma, B., Kluwer, E., & Nauta, A. (2001). A theory-based measure of conflict management strategies in the workplace. Journal of Organizational Behavior, 22, 645690.
  • Dillman, D. A. (2007). Mail and internet surveys: The tailored design method (2nd ed.). Hoboken, NJ: John Wiley & Sons.
  • Donovan, M. A., Drasgow, F., & Munson, L. J. (1998). The perceptions of fair interpersonal treatment scale: Development and validation of a measure of interpersonal treatment in the workplace. Journal of Applied Psychology, 83, 683692.
  • Einarsen, S., Matthiesen, S., & Skogstad, A. (1998). Bullying, burnout and well-being among assistant nurses. Occupational Health and Safety, 14, 563568.
  • Estes, B., & Wang, J. (2008). Workplace incivility: Impacts on individual and organizational performance. Human Resource Development Review, 7, 218240.
  • Euwema, M. C., & van Emmerik, H. (2007). Intercultural competencies and conglomerated conflict behaviors in intercultural conflicts. International Journal of Intercultural Relations, 31, 427441.
  • Fisher, R., Ury, W. L., & Patton, B. (1991). Getting to yes: Negotiating agreement without giving in (2nd ed.). Boston, MA: Houghton Mifflin.
  • Gardner, S., & Johnson, P. R. (2001). The leaner, meaner workplace: Strategies for handling bullies at work. Employment Relations Today, 28(2), 2336.
  • Giebels, E., & Janssen, O. (2005). Conflict stress and reduced well-being at work: The buffering effect of third-party help. European Journal of Work and Organizational Psychology, 14, 137155.
  • Glomb, T. M., & Liao, H. (2003). Interpersonal aggression in work groups: Social influence, reciprocal, and individual effects. Academy of Management Journal, 46, 486496.
  • Gross, M. A., & Guerrero, L. K. (2000). Managing conflict appropriately and effectively: An application of the competence model to Rahim's organizational conflict styles. International Journal of Conflict Management, 11, 200226.
  • Hocker, J. L., & Wilmot, W. W. (1998). Interpersonal conflict (5th ed.). Madison, WI: Brown & Benchmark.
  • Johnson, B. (2001). Toward a new classification of nonexperimental quantitative research. Educational Researcher, 30, 313.
  • Johnson, P. R., & Indvik, J. (2001a). Rudeness at work: Impulse over restraint. Public Personnel Management, 30(4), 457465.
  • Johnson, P. R., & Indvik, J. (2001b). Slings and arrows of rudeness: incivility in the workplace. Journal of Management Development, 20, 705713.
  • Joo, B., Jeung, C., & Yoon, H. J. (2010). Investigating the influences of core self-evaluations, job autonomy, and intrinsic motivation on in-role job performance. Human Resource Development Quarterly, 21, 353371.
  • Kisamore, J. L., Jawahar, I. M., Liguori, E. W., Mharapara, T. L., & Stone, T. (2010). Conflict and abusive workplace behaviors: The moderating effects of social competencies. Career Development International, 15, 583600.
  • Kuhn, T., & Poole, M. S. (2000). Do conflict management styles affect group decision-making? Evidence from a longitudinal field study. Human Communication Research, 26, 558590.
  • Lance, C. E., Butts, M. M., & Michels, L. C. (2006). The sources of four commonly reported cutoff criteria. What did they really say? Organizational Research Methods, 9, 202220.
  • Lee, R. T., & Brotheridge, C. M. (2006). When prey turns predatory: Workplace bullying as a predictor of counteraggression/bullying, coping, and well-being. European Journal of Work and Organizational Psychology, 15, 352377.
  • Leiter, M. P., Price, S. L., & Spence Laschinger, H. K. (2010). Generational differences in distress, attitudes and incivility among nurses. Journal of Nursing Management, 18, 970980.
  • Lim, S., & Cortina, L. M. (2005). Interpersonal mistreatment in the workplace: The interface and impact of general incivility and sexual harassment. Journal of Applied Psychology, 90, 483496.
  • Lim, S., Cortina, L. M., & Magley, V. J. (2008). Personal and workgroup incivility: Impact on work and health outcomes. Journal of Applied Psychology, 93, 95107.
  • Liu, W., Chi, S. S., Friedman, R., & Tsai, M. (2009) Explaining incivility in the workplace: The effects of personality and culture. Negotiation and Conflict Management Research, 2, 164184.
  • McKenzie, C. (2002). Developing a CCO: Conflict competent organization. New Zealand Management, 49, 3437.
  • Meyer, S. (2004). Organizational response to conflict: Future conflict and work outcomes. Social Work Research, 3, 183190.
  • Miner-Rubino, K., & Reed, W. D. (2010). Testing a moderated meditational model of workgroup incivility: The roles of organizational trust and group regard. Journal of Applied Social Psychology, 40, 31483168.
  • Morris-Conley, C. M., & Kern, R. M. (2003). The relationship between lifestyle and conflict resolution strategy. Journal of Individual Psychology, 59, 475487.
  • Namie, G. (2003, November/December). Workplace bullying: Escalated incivility. Ivey Business Journal, 16.
  • Nunnally, J. C. (1978). Psychometric theory (2nd ed.). New York, NY: McGraw-Hill.
  • O'Toole, J., & Lawler, E. E., III. (2006). The new American workplace. New York, NY: Palgrave Macmillan.
  • Pearson, C. M., Andersson, L. M., & Porath, C. L. (2000). Assessing and attacking workplace incivility. Organizational Dynamics, 29, 123137.
  • Pearson, C. M., Andersson, L. M., & Wegner, J. (2001). When workers flout convention: A study of workplace incivility. Human Relations, 54, 13871419.
  • Pedhazur, E. J. (1997). Multiple regression in behavioral research (3rd ed.). Fort Worth, TX: Thomson Learning.
  • Porath, C. L., & Pearson, C. M. (2000). Gender differences and the behavior of targets of workplace incivility: He “dukes” it out, she “disappears” herself. Paper presented at the annual meeting of the Academy of Management, Toronto, Ontario, Canada.
  • Rahim, M. A. (1983). A measure of styles of handling interpersonal conflict. Academy of Management Journal, 26, 368376.
  • Rahim, M. A. (1985). A strategy for managing conflict in complex organizations. Human Relations, 38, 8189.
  • Rahim, M. A. (2002). Toward a theory of managing organizational conflict. International Journal of Conflict Management, 13, 206235.
  • Rahim, M. A., & Bonoma, T. V. (1979). Managing organizational conflict: A model for diagnosis and intervention. Psychological Reports, 44, 13231344.
  • Reio, T. G., Jr., & Ghosh, R. (2009). Antecedents and outcomes of workplace incivility: Implications for human resource development research and practice. Human Resource Development Quarterly, 20(3), 237264.
  • Rognes, J. K., & Schei, V. (2010). Understanding the integrative approach to conflict management. Journal of Managerial Psychology, 25, 8297.
  • Ruble, T. L., & Schneer, J. A. (1994). Gender differences in conflict-handling styles: Less than meets the eye? In A. Taylor & J. B. Miller (Eds.), Conflict and gender (pp. 155166). Cresskill, NJ: Hampton Press.
  • Schat, A., & Kelloway, E. K. (2005). Workplace violence. In J. Barling, E. K. Kelloway, & M. Frone, Handbook of Workplace Stress, (pp. 189218). Thousand Oaks, CA: Sage.
  • Sexual harassment. (2010). U.S. Equal Employment Opportunity Commission. Retrieved from http://www.eeoc.gov/eeoc/statistics/enforcement/sexual_harassment.cfm
  • Simsek, Z., & Veiga, J. (2001). A primer on Internet organizational surveys. Organizational Research Methods, 4, 218235.
  • Skarlicki, D. P., & Folger, R. (2004). Broadening our understanding of organizational retaliatory behavior. In R. W. Griffin & A. M. O'Leary-Kelly (Eds.), The dark side of organizational behavior (pp. 373402). San Francisco, CA: Jossey-Bass.
  • Spector, P. E. (1987). Method variance as an artifact in self-reported affect and perceptions at work: Myth or significant problem? Journal of Applied Psychology, 72, 438443.
  • Speer, R. (1998, August). Can workplace violence be prevented? Occupational Hazard, 2629.
  • Survey of workplace violence prevention, 2005. (2006). News: United States Department of Labor. Washington, DC: Bureau of Labor Statistics. Retrieved from http://www.bls.gov/iif/oshwc/osnr0026.pdf
  • Tabachnick, B. G., & Fidell, L. S. (2001). Using multivariate statistics (4th ed.). Boston, MA: Allyn and Bacon.
  • Thomas, K. W. (1979). Conflict. In S. Kerr (Ed.), Organizational behavior (pp. 151181). Columbus, OH: Grid Publications.
  • Thomas, K. W. (1992). Conflict and negotiation processes in organizations. In M. D. Dunnette & L. M. Hough (Eds.), Handbook of industrial and organizational psychology (2nd ed., pp. 651717). Palo Alto, CA: Consulting Psychologists Press.
  • Thomas, J. L., Bliese, P. D., & Jex, S. M. (2005). Interpersonal conflict and organizational commitment: Examining two levels of supervisory support as multilevel moderators. Journal of Applied Psychology, 35, 23752398.
  • Ting-Toomey, S., Gau, G., Trubisky, P., Yang, Z., Kim, H. S., Lin, S., & Nishida, T. (1991). Culture, face maintenance, and styles of handling interpersonal conflict: A study in five cultures. International Journal of Conflict Management, 2, 275296.
  • Van de Vliert, E. (1984). Conflict: Prevention and escalation. In P.J.D. Drenth, H. Thierry, P. J. Willems, & C. J. de Wolff, (Eds.), Handbook of work and organizational psychology (pp. 521551). New York, NY: Wiley.
  • van Jaarsveld, D. D., Walker, D. D., & Skarlicki, D. P. (2010). The role of job demands and emotional exhaustion in the relationship between customer and employee incivility. Journal of Management, 36, 14861504.
  • Wall, J. A., & Callister, R. R. (1995). Conflict and its management. Journal of Management, 21, 515558.
  • Weider-Hatfield, D., & Hatfield, J. D. (1995). Relationship among conflict management styles, levels of conflict, and reactions to work. Journal of Social Psychology, 135, 687698.
  • Young, A. M., Vance, C. M., & Harris, C. (2007). Moving beyond gender to discover differences in sensitivity to disempowering acts: An examination of the role of social context. Group & Organization Management, 32, 598620.