To Infinity and Beyond: Using a Narrative Approach to Identify Training Needs for Unknown and Dynamic Situations
Article first published online: 13 JUN 2013
Copyright © 2013 Wiley Periodicals, Inc.
Human Resource Development Quarterly
Volume 24, Issue 2, pages 239–267, Summer 2013
How to Cite
Dachner, A. M., Saxton, B. M., Noe, R. A. and Keeton, K. E. (2013), To Infinity and Beyond: Using a Narrative Approach to Identify Training Needs for Unknown and Dynamic Situations. Human Resource Development Quarterly, 24: 239–267. doi: 10.1002/hrdq.21160
- Issue published online: 13 JUN 2013
- Article first published online: 13 JUN 2013
Training effectiveness depends on conducting a thorough needs assessment. Traditional needs assessment methods are insufficient for today's business environment characterized by rapid pace, risk, and uncertainty. To overcome the deficiencies of traditional needs assessment methods, a narrative-based unstructured interview approach with subject matter experts (SMEs) is proposed for dynamic jobs in uncertain environments. First, the rationale for a narrative approach to training needs assessment is presented. Second, the utility of a narrative approach is examined using SME interviews from National Aeronautics and Space Administration (NASA) to identify crew training needs for a future long duration mission. Third, the value of a narrative approach and importance of training are discussed with respect to the NASA interview results along with managerial and theoretical implications.