High-level employee involvement at Delta Air Lines
Article first published online: 22 SEP 2003
© 2003 Wiley Periodicals, Inc.
Human Resource Management
Volume 42, Issue 2, pages 175–190, Summer 2003
How to Cite
Kaufman, B. E. (2003), High-level employee involvement at Delta Air Lines. Hum. Resour. Manage., 42: 175–190. doi: 10.1002/hrm.10075
- Issue published online: 22 SEP 2003
- Article first published online: 22 SEP 2003
As described in this unique case study, Delta Air Lines operates one of the most advanced, high-level employee involvement programs in the nation. Based on in-depth field study and personal interviews, the development, structure, operation, and business goals of the program are described. The study then summarizes the business benefits and costs of this type of high-level employee involvement program and concludes with 12 “lessons learned.” © 2003 Wiley Periodicals, Inc.