Blue Cross of California: Human resources in a changing world

Authors

  • David O. Ulrich,

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    • David O. Ulrich is an assistant professor of Organizational Behavior at the Graduate School of Business Administration and a faculty associate at the Institute for Social Research at The University of Michigan. He received undergraduate and graduate training in organizational behavior at Brigham Young University and a doctorate from UCLA in organizational theory. His research and publications include work on strategy implementation, organizational theory, United States and Japanese electronics industries, and managing upward. He has continued interest in integrating academic research and organizational practice on strategy, design, and process dynamics of organizations.

  • Beverly A. Clack,

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    • Beverly A. Clack is currently Executive Vice President, Standard Operations for Blue Cross of California.

  • Larry Dillon

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    • Larry Dillon is Senior Vice President, Marketing, for Blue Cross of California.


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