A Survey and Evaluation of State-of-the-Art Intelligent Question Routing Systems
Article first published online: 19 APR 2013
© 2013 Wiley Periodicals, Inc.
International Journal of Intelligent Systems
Volume 28, Issue 7, pages 686–708, July 2013
How to Cite
Furlan, B., Nikolic, B. and Milutinovic, V. (2013), A Survey and Evaluation of State-of-the-Art Intelligent Question Routing Systems. Int. J. Intell. Syst., 28: 686–708. doi: 10.1002/int.21597
- Issue published online: 6 MAY 2013
- Article first published online: 19 APR 2013
- Serbian Ministry of Education and Science. Grant Numbers: III 44006, III 44009, III 32047
In spite of great developments in artificial intelligence, human brain is still more powerful, concerning the comprehension and manipulation with partially known facts. One domain where this is prominent is related to a problem of question answering. When it comes to giving the answers, especially those that do not explicitly exist in the text corpus, the advantages of a human expert are abilities such as explaining, combining complex answers, and abstract reasoning. This paper represents a survey of the existing research in the domain of intelligent question routing. The survey starts from an original presentation paradigm that generalizes the essence of approaches found in the open literature. The presentation paradigm includes three basic processing stages related to the three major problems of system implementation: question analysis, question forwarding, and users’ knowledge profiling. Various research efforts use different approaches for implementation of each one of the basic processing stages. Each particular approach is described here using the same template. All these approaches are enlisted, discussed, and presented within a table, for easier comparison. The outcome of this analysis is a proposal for a new approach that tackles identified problems.