New Directions for Institutional Research

Cover image for New Directions for Institutional Research

Summer 1993

Volume 1993, Issue 78

Pages fmi–fmi, 1–132

  1. Masthead

    1. Top of page
    2. Masthead
    3. Introduction
    4. Articles
    1. Masthead (page fmi)

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937801

  2. Introduction

    1. Top of page
    2. Masthead
    3. Introduction
    4. Articles
    1. Introduction (pages 1–2)

      Deborah J. Teeter and G. Gregory Lozier

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937802

  3. Articles

    1. Top of page
    2. Masthead
    3. Introduction
    4. Articles
    1. Six foundations of total quality management (pages 5–11)

      G. Gregory Lozier and Deborah J. Teeter

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937803

    2. Classism and quality (pages 13–15)

      Robert L. Carothers and Mary Lou Sevigny

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937804

    3. Samford university's quality story (pages 17–28)

      John W. Harris

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937805

    4. Building on external quality assessment to achieve continuous improvement (pages 31–35)

      Hans A. Acherman, Liesbeth A. A. M. van Welie and Carla T. M. Laan

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937806

    5. Total quality management in the classroom: A personal odyssey (pages 37–39)

      J. Keith Ord

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937807

    6. Improvements in introductory physics courses (pages 41–44)

      P. E. Sokol

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937808

    7. Bringing a nursing program back to life (pages 45–47)

      Marian K. Baur

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937809

    8. Revitalization of library service (pages 49–51)

      Jean Thomason

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937810

    9. Realizing financial savings through total quality management (pages 53–55)

      Karen Archambault Miselis

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937811

    10. Teamwork improves office climate (pages 57–58)

      Susan K. Winck

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937812

    11. Total quality management is total at Fox Valley Technical College (pages 59–63)

      Carol R. Tyler

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937813

    12. Hoshin planning applies total quality management to the planning process (pages 67–72)

      Mary Ann Heverly and Jerome S. Parker

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937814

    13. The role of the facilitator on total quality management teams (pages 73–77)

      William L. (Lindy) Eakin

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937815

    14. Using focus groups to clarify customer needs (pages 79–82)

      Mary M. Sapp and M. Lewis Temares

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937816

    15. Using total quality management tools to improve organizational wellness (pages 83–87)

      Sharon Koberna and Pam Walter

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937817

    16. Simplifying a process with flowcharts (pages 89–93)

      Joann M. Williams

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937818

    17. Documenting total quality management projects (pages 95–97)

      Pam Walter

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937819

    18. On your mark, get set, go! (pages 101–104)

      Robert S. Winter

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937820

    19. The role of the quality manager (pages 105–110)

      Nancy Lee Howard

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937821

    20. When is a problem not a problem? (pages 111–112)

      Pam Walter

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937822

    21. Total quality management in word and deed (pages 113–115)

      Robert A. Yanckello and Thomas B. Flaherty

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937823

    22. A quality initiative postponed (pages 117–121)

      Jeffrey D. Liebmann

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937824

    23. The challenge: Overcoming the pitfalls (pages 127–132)

      G. Gregory Lozier and Deborah J. Teeter

      Article first published online: 18 AUG 2006 | DOI: 10.1002/ir.37019937826

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