Research Article

BUSINESS INTELLIGENCE (BI) SUCCESS AND THE ROLE OF BI CAPABILITIES

  1. Oyku Isik1,*,
  2. Mary C. Jones2,
  3. Anna Sidorova2

Article first published online: 31 JAN 2012

DOI: 10.1002/isaf.329

Issue

Intelligent Systems in Accounting, Finance and Management

Intelligent Systems in Accounting, Finance and Management

Volume 18, Issue 4, pages 161–176, October/December 2011

Additional Information

How to Cite

Isik, O., Jones, M. C. and Sidorova, A. (2011), BUSINESS INTELLIGENCE (BI) SUCCESS AND THE ROLE OF BI CAPABILITIES. Int. J. Intell. Syst. Acc. Fin. Mgmt., 18: 161–176. doi: 10.1002/isaf.329

Author Information

  1. 1

    Operations and Technology Management Center, Vlerick Leuven Gent Management School, Leuven, Belgium

  2. 2

    Information Technology & Decision Sciences Department, University of North Texas, Denton, TX,, USA

*Oyku Isik, Operations and Technology Management Center, Vlerick Leuven Gent Management School, Leuven, Belgium. E-mail: oyku.isik@vlerick.com

Publication History

  1. Issue published online: 21 FEB 2012
  2. Article first published online: 31 JAN 2012
  3. Manuscript Accepted: 21 DEC 2011
  4. Manuscript Received: 13 DEC 2011

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Keywords:

  • business intelligence;
  • BI;
  • BI capabilities;
  • BI success;
  • BI satisfaction

SUMMARY

Business intelligence (BI) has become the top priority for many organizations who have implemented BI solutions to improve their decision-making process. Yet, not all BI initiatives have fulfilled the expectations. We suggest that one of the reasons for failure is the lack of an understanding of the critical factors that define the success of BI applications, and that BI capabilities are among those critical factors. We present findings from a survey of 116 BI professionals that provides a snapshot of user satisfaction with various BI capabilities and the relationship between these capabilities and user satisfaction with BI. Our findings suggest that users are generally satisfied with BI overall and with BI capabilities. However, the BI capabilities with which they are most satisfied are not necessarily the ones that are the most strongly related to BI success. Of the five capabilities that were the most highly correlated with overall satisfaction with BI, only one was specifically related to data. Another interesting finding implies that, although users are not highly satisfied with the level of interaction of BI with other systems, this capability is highly correlated with BI success. Implications of these findings for the successful use and management of BI are discussed. Copyright © 2012 John Wiley & Sons, Ltd.

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