Syed Nasirin and Anastasia Papazafeiropoulou are the accepting Guest Editors for this article.
A cross-country comparative analysis of e-government service delivery among Arab countries†
Article first published online: 15 JUN 2009
Copyright © 2009 Wiley Periodicals, Inc.
Information Technology for Development
Special Issue: e-Government Initiatives in the Developing World: Challenges and Opportunities
Volume 15, Issue 3, pages 151–170, Summer 2009
How to Cite
Chatfield, A. T. and Alhujran, O. (2009), A cross-country comparative analysis of e-government service delivery among Arab countries. Inform. Techno. Dev, 15: 151–170. doi: 10.1002/itdj.20124
- Issue published online: 6 JUL 2009
- Article first published online: 15 JUN 2009
- developing countries;
- service delivery capabilities;
- development stages;
- Arab countries;
Much of the existing e-government research focuses on developed countries. Although a relatively small number of studies explored Arab e-government development, they did so in a single country context. This article provides an insight into the current state of Arab e-government developments. A cross-country comparative analysis of e-government Web sites and portals was conducted on 16 Arab countries to assess their development stages in e-government service delivery capability. Further comparative analysis was performed between the top Arab e-governments and the global top e-governments in developed countries with regard to “e-democracy,” often the highest level e-government service delivery capability identified in the literature. The results confirm a wide digital divide that remains between the Arab countries and the leading developed countries. Importantly, however, the results also show a wide digital divide even among the Arab countries studied, particularly in the development of advanced e-government service delivery capabilities. These results have important implications for developing countries in managing both economic and non-economic resources effectively for successful e-government development. © 2009 Wiley Periodicals, Inc.