Discharge Planning: Increasing Client and Nurse Satisfaction

Authors

  • Marcia North BSN RN CRRN,

    Primary Nurses, Corresponding authorSearch for more papers by this author
    • The authors of this article are employed at the Providence Rehabilitation Center in Medford, OR: Marcia North and Patti Hollinsworth serve as primary nurses, and Mary Meeusen functions as a nurse coordinator.

  • Mary Meeusen RN CRRN,

    Nurse CoordinatorSearch for more papers by this author
    • The authors of this article are employed at the Providence Rehabilitation Center in Medford, OR: Marcia North and Patti Hollinsworth serve as primary nurses, and Mary Meeusen functions as a nurse coordinator.

  • Patti Hollinsworth RN CRRN

    Primary NursesSearch for more papers by this author
    • The authors of this article are employed at the Providence Rehabilitation Center in Medford, OR: Marcia North and Patti Hollinsworth serve as primary nurses, and Mary Meeusen functions as a nurse coordinator.


783 Roca Street, Ashland, OR 97502.

Abstract

To monitor the effectiveness of its discharge planning methods, the nursing staff of the Providence Rehabilitation Center in Medford, OR, conducted a study by means of postdischarge telephone contact. An interview form was developed for recording client and family perceptions of the actual impact of discharge preparation. The study obtained information useful for staff efforts to improve discharge outcomes. It also afforded an opportunity to provide client reassurance and support after discharge.

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