Patients with brain injury at the agitated stage of recovery present a unique challenge to rehabilitation staff. The staff's patience is tested, and their personal comfort is threatened frequently during their interactions with patients. How can a healthcare team increase its comfort level and competence when working with these patients? Rehabilitation specialty programs work effectively when all staff members are competent to understand and meet the daily challenges of working with their patients. An educational program about agitated patients with brain injury targeted to certified nursing assistants carried over to the staff's job performance and to increased staff confidence.