Lloyd M. Rinehart is an Associate Professor of Marketing and Logistics in the College of Business Administration at The University of Tennessee, Knoxville. He earned his Ph.D. in Logistics at the University of Tennessee, Knoxville. His current research interests include theory and practical applications of the negotiation process used in creating transactions, and managing relationships between suppliers and customers. His work has appeared in the Journal of Marketing, Journal of the Academy of Marketing Science, Journal of Marketing Channels, Journal of Marketing Education, Journal of Business Logistics, International Journal of Physical Distribution and Logistics Management, Transportation Journal, and the International Journal of Operations and Production Management.
AN ASSESSMENT OF SUPPLIER — CUSTOMER RELATIONSHIPS
Article first published online: 10 MAY 2011
2004 Council of Supply Chain Management Professionals
Journal of Business Logistics
Volume 25, Issue 1, pages 25–62, Spring 2004
How to Cite
Rinehart, L. M., Eckert, J. A., Handfield, R. B., Page, T. J. and Atkin, T. (2004), AN ASSESSMENT OF SUPPLIER — CUSTOMER RELATIONSHIPS. JOURNAL OF BUSINESS LOGISTICS, 25: 25–62. doi: 10.1002/j.2158-1592.2004.tb00169.x
- Issue published online: 10 MAY 2011
- Article first published online: 10 MAY 2011
- Contractual Relationships;
- Customer Relationships;
- Supplier Relationships
This research develops a classification framework of supplier-customer relationships. Data were collected from active relationship managers and provided the empirical basis for the classification scheme. The resulting relationships were classified into seven groups. Names for each type of relationship were developed based on a set of Delphi group responses.