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Keywords:

  • Performance measurement;
  • Information reporting;
  • Survey method

Performance measurement is critically important to business success. Collecting and responding to information that does not advise management about success in meeting established goals is counterproductive and potentially injurious to the success of the firm. This research develops a framework that allows individual firms to assess their unique measurement needs in light of their stated goals, and to select performance measures most suited to addressing those measurement needs.