Stanley E. Griffis (Ph.D. The Ohio State University) is an Assistant Professor of Logistics Management in the School of Engineering and Management at the Air Force Institute of Technology in Dayton Ohio. His current research interests include social networks in supply chains, logistics performance measurement, reverse logistics, and the role of logistics in customer satisfaction and loyalty.
ALIGNING LOGISTICS PERFORMANCE MEASURES TO THE INFORMATION NEEDS OF THE FIRM
Article first published online: 10 MAY 2011
2007 Council of Supply Chain Management Professionals
Journal of Business Logistics
Volume 28, Issue 2, pages 35–56, Autumn 2007
How to Cite
Griffis, S. E., Goldsby, T. J., Cooper, M. and Closs, D. J. (2007), ALIGNING LOGISTICS PERFORMANCE MEASURES TO THE INFORMATION NEEDS OF THE FIRM. JOURNAL OF BUSINESS LOGISTICS, 28: 35–56. doi: 10.1002/j.2158-1592.2007.tb00057.x
- Issue published online: 10 MAY 2011
- Article first published online: 10 MAY 2011
- Performance measurement;
- Information reporting;
- Survey method
Performance measurement is critically important to business success. Collecting and responding to information that does not advise management about success in meeting established goals is counterproductive and potentially injurious to the success of the firm. This research develops a framework that allows individual firms to assess their unique measurement needs in light of their stated goals, and to select performance measures most suited to addressing those measurement needs.