FIRM TECHNOLOGICAL READINESS AND COMPLEMENTARITY: CAPABILITIES IMPACTING LOGISTICS SERVICE COMPETENCY AND PERFORMANCE

Authors

  • R. Glenn Richey Ph.D.,

    1. University of Alabama
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    • R. Glenn Richey (Ph.D., The University of Oklahoma) is an Assistant Professor of Marketing and Supply Chain Management and the Young J. Boozer Faculty Fellow at The University of Alabama. He has published in logistics/supply chain management and marketing journals including International Journal of Logistics Management, International Journal of Physical Distribution and Logistics Management, Journal of Applied Psychology, Journal of Business Logistics, and others. His current research interests include inter-organizational exchange relationships, resource management and supply chain strategy.

  • Patricia J. Daugherty Ph.D.,

    1. University of Oklahoma
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    • Patricia J. Daugherty (Ph.D., Michigan State University) is Division Director and Siegfried Chair in Marketing and Supply Chain Management at The University of Oklahoma. She has published extensively in logistics journals and has co-authored two books. Her current research interests include supply chain relationships, interorganizational integration, and reverse logistics.

  • Anthony S. Roath Ph.D.

    1. University of Oklahoma
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    • Anthony S. Roath (Ph.D., Michigan State University) is an Assistant Professor of Marketing and Supply Chain Management at The University of Oklahoma. He has published in logistics/supply chain and international journals including Journal of Business Logistics, Journal of Business Research, Journal of International Business Studies, The International Journal of Logistics Management, and others. His research interests include international supply chain management and organizational governance issues.


Abstract

This manuscript explores the importance of both technological readiness and technological complementarily in the management of supplier logistics service quality and performance. From a resource based perspective, the results support the importance of technological readiness and technological complementarity as important capabilities for supply chain firms in attaining superior logistics service quality. Additionally, the long standing belief that logistics service quality is a core competency that impacts superior performance is upheld. Finally, this manuscript gives managers insight into the dynamics of managing technology across partnerships.

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