Daniel J. Flint (Ph.D. University of Tennessee) is the Proffitt's Inc. Professor of Marketing and Associate Professor in The Department of Marketing and Logistics and Director, Marketing PhD Program at The University of Tennessee, Knoxville. He has an engineering degree from Annapolis and is well published in both marketing and logistics journals including The Journal of Marketing and the Journal of Business Logistics. Dr. Flint's expertise is in customer value management and logistics innovation.
EXPLORING PROCESSES FOR CUSTOMER VALUE INSIGHTS, SUPPLY CHAIN LEARNING AND INNOVATION: AN INTERNATIONAL STUDY
Article first published online: 10 MAY 2011
2008 Council of Supply Chain Management Professionals
Journal of Business Logistics
Volume 29, Issue 1, pages 257–281, Spring 2008
How to Cite
Flint, D. J., Larsson, E. and Gammelgaard, B. (2008), EXPLORING PROCESSES FOR CUSTOMER VALUE INSIGHTS, SUPPLY CHAIN LEARNING AND INNOVATION: AN INTERNATIONAL STUDY. JOURNAL OF BUSINESS LOGISTICS, 29: 257–281. doi: 10.1002/j.2158-1592.2008.tb00078.x
- Issue published online: 10 MAY 2011
- Article first published online: 10 MAY 2011
- Customer value;
- Supply chain learning;
This paper reports results from a study designed to assess the extent to which firms across industries and several countries lay the groundwork for and use customer value insight, supply chain learning, and innovation processes. The cross-sectional study serves as an exploration of the theoretical relationships among these activities and their impact on perceptions of organizational performance. Through an international survey study drawing on samples from the U.S., Sweden and Denmark, the authors find support for the notions that supply chain learning and innovation processes are driven by processes aimed at studying changes in customer value and contribute to perceptions of superior organizational performance. These findings have significant implications for logistics and supply chain management.